What are the responsibilities and job description for the Customer Service Rep position at Hustle Training 360?
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional support and assistance. Your ability to communicate effectively and handle inquiries with professionalism will be key to ensuring customer satisfaction and loyalty.
Responsibilities
- Respond promptly to customer inquiries via phone, email, or chat, ensuring a high level of service.
- Utilize data entry skills to accurately record customer information and interactions in our computerized system.
- Assist customers with product-related questions, order status, and troubleshooting issues.
- Handle cash transactions and ensure accurate cash handling procedures are followed.
- Conduct outbound calling to follow up on customer feedback or resolve outstanding issues.
- Maintain a positive attitude while addressing customer concerns and providing solutions.
- Demonstrate excellent phone etiquette and communication skills in all interactions.
- Collaborate with team members to improve processes and enhance customer experience.
Experience
- Previous experience in a customer support role is mandatory.
- Strong computer skills with proficiency in data entry and familiarity with various software applications.
- Excellent verbal and written communication skills in English; additional languages are an asset.
- Ability to manage multiple tasks efficiently while maintaining attention to detail.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- On-the-job training
- Professional development assistance
- Work from home
Shift:
- Day shift
Work Location: Remote
Salary : $18 - $20
