What are the responsibilities and job description for the Automotive Service Advisor position at Huston Cars?
Huston Automotive is seeking experienced, professional, energetic, and high-performance individuals to join our fast-paced Service Department in Avon Park, FL.
As a Service Advisor, you are exclusively and fully responsible for our customers’ complete satisfaction as well as the overall customer experience. You are the first point of contact with our customers, and must be well-versed in maintenance items, service repairs and automotive product knowledge and services, as well as overall customer service experience.
Beginning with a prompt professional greeting, a consistent proven service process and crystal-clear communication, while understanding the entire service repair order process all in a team environment, Service Advisors are true automotive professionals, who genuinely enjoy helping clients and other fellow employees.
What We Offer
- Medical and Dental
- Paid time off and vacation
- Growth opportunities
- Paid Training
- Employee vehicle purchase and lease plans
- Discounts on parts and service repairs
Responsibilities
- Oversee and maintain the flow of the Service Lanes throughout the day and evening. Ensure that all customers receive prompt and courteous service while providing an exceptional customer experience.
- Take full responsibility and ownership of the customer's service experience by following a consistent and proven service process along with additional assignments that allow the dealership to leave a positive and long-lasting impression with our valued customers every day.
- Provide automotive and product knowledge assistance with concierge support and guidance for all customers and their questions relating to their vehicles, whether its via phone, email, text message or in person, to assure the client is handled properly and does not get mishandled or misguided
- Present all vehicle diagnostics, service repairs, maintenance services, recommended and scheduled services from our trained technicians to promote reliable worry-free driving for our service customers.
- Distribute work between technicians efficiently
Qualifications
- You must have a minimum of 1 year working in a Service Advisor Role for a Dealership or independent repair facility. Experience working in a GM Dealership is preferred.
- Required to promote an organized, professional and friendly setting for our clients
- Must have the ability to manage and surpass the expectations of our clients
- Time management skills to meet and/or exceed assigned completion times, assurances and commitments
- The focus and ability to effectively communicate and develop business relationships with our customers, along with share team building skills with fellow co-workers.
- Professional, well-groomed personal appearance.
- Must have a minimum of 7 years in a customer service setting, retail sales setting or in the hospitality industry
- Must have a minimum of 5 years in the automotive industry
- Clean driving record
- Willing to submit to a pre-employment background check & drug screen
