What are the responsibilities and job description for the Assistant Automotive Service Advisor. position at Jarrett Ford Automotive Group (Avon Park)?
Job Description
Serving as an assistant to the primary point-of-contact for all automotive service and repair matters for customers and a direct point of contact for the Pre-Owned Managers, the Assistant Automotive Service Advisor's core responsibility is to listen and thoroughly understand customer and Pre-Owned Manager problems, to arrange for an appropriate service level, and to set/manage expectations on the part of the customer/Pre-Owned Managers and the technician(s) in terms of service delivery. The ideal Assistant Service Advisor has an unrestricted driver's license and clean driving record, a strong mechanical aptitude, at least one year of dealer-level or large facility experience, post secondary automotive training, certification by the National Institute for Automotive Service Excellence (or is willing to obtain certification), and a strong technical and customer service performance record.
RESPONSIBILITIES
- Meets/greets customers in person or on phone
- Arranges prompt and accurate diagnosis of reported problem
- Makes best-value repair recommendations based upon nature of the problem
- Manages delivery of required repair action by successfully setting and managing customer and Pre-Owned Manager expectations
- Maintains documentation, including PO, invoices, work orders, reports, etc.
- Enforces organizational safety standards
- Ensures appropriate parts inventory is maintained
- Promotes a “white-glove” environment to showcase the repair facility
- Takes ownership and accepts accountability for delivering outstanding service levels
- Handles necessary cashiering functions
- Works with the Pre-Owned Managers on all internal ROs
QUALIFICATIONS
- High school diploma or GED required; post secondary education or coursework desired
- Certification through the National Institute for Automotive Service Excellence desired
- One year of experience in a dealership or large facility repair organization
- Broad scope of automotive mechanical/electrical knowledge
- Verifiable customer service performance record and/or training required
- An impressive work ethic
- Neat, clean, and professional appearance
- Unrestricted driver's license and clean driving record
Company Description
The Jarrett Ford Automotive Group's continuing growth and success is attributable to a business philosophy that is based upon a high standard of ethics and a promise to deliver the finest product and service levels in the automotive marketplace. Jarrett Ford's customer-centric approach continues to foster repeat business and drives a significant number of referrals. We realize that the truly professional nature and exceptional skills of our associates is what drives our reputation. So if you believe that you have the skills, experience, demeanor, and drive that it takes to become a Jarrett Ford team member, then we encourage you to continue with this online job application.
The Jarrett Ford Automotive Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability, or veteran status.
Benefits
- Standard Full Time Benefits
- 401K With a Company Match
- Health Insurance
- Life Insurance
- Holidays
- Vacation
