What are the responsibilities and job description for the Automotive Parts Counter Associate position at Huston Chrysler Dodge Jeep Ram?
Huston Chrysler Dodge Jeep Ram is hiring an experienced Parts Counter Associate, preferably with MOPAR experience. The Automotive Parts Counter Associate is a liaison for both internal and external customers, promoting the sale of parts, labor, and accessories.
We are a growing family owned and operated dealership, committed to providing convenient and quality service to customers in the Highlands County area. We offer excellent working conditions with opportunities for advancement, competitive pay, and benefits plan.
Parts Counter Associate Responsibilities
- Generating parts estimates and quotes for customers and internal staff.
- Shipping and receiving duties including but not limited to, check in, reconciliation and returns management.
- Parts Delivery and customer retrieval/drop off.
- Oversee the parts sales process from start to finish.
- Communicate with staff and customers in a friendly and professional manner.
- Converse effectively/efficiently regarding customer parts status.
- Read and understand the parts catalog when looking up and speaking to specific parts.
- Answer phone calls; provide price quotes and other information to customers.
- Review body shop estimates to verify the parts ordered are correct and all pricing is in line with the estimate.
- Provide high level service to both internal and external customers.
- Pull/fill orders from stock and maintain weekly bin checks to ensure accuracy of stock.
- Notify parts manager of out-of-stock parts or shop materials that need immediate attention.
- Locate out-of-stock parts from outside source and submit an emergency order, if necessary.
- Make sure all internal requests for parts are billed on service repair order.
- Receive payment from retail customers or obtains credit authorization.
Parts Counter Associate Qualifications
- Previous parts department experience, MOPAR preferred
- CDJR / Stellantis experience preferred
- Strong people skills with a positive attitude
- Sales and customer service experience
- Ability to work in a fast-paced environment
- Eager to improve in a dynamic work environment
- Strong interpersonal and time management skills
- Ability to work with limited supervision
- Great customer service skills, follow-up and sales ability
- Ability to lift in upwards of 50 pounds on a continuous basis.
- Willingness to take a pre-employment background check and drug screen
- Valid driver's license and clean driving record
Parts Counter Associate Benefits
- Health insurance
- Dental and vision plans
- Competitive pay
- Opportunities for advancement
- Employee purchase and service discounts
- Closed at 3 PM on Saturdays and closed all day Sundays
- Flexible scheduling available
