What are the responsibilities and job description for the Front Office Coordinator position at Hutchens Family Dentistry?
Job Overview
We are seeking a dedicated and organized employee with at least 1 year of EXPERIENCE as a Dental Office Coordinator to join our team. The ideal candidate will be the first point of contact for our patients and visitors, providing exceptional customer service while managing a variety of administrative tasks. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.
Duties
- Greet patients and visitors warmly and professionally as they arrive at the office.
- Excellent phone skills, must be comfortable making recall/reminder calls - enthusiastic about helping patients schedule their dental needs.
- Manage incoming calls, schedule appointments, and handle inquiries regarding services.
- Verify Dental benefits/insurance and understand benefit levels and summaries
- Present treatment plans to patients, tailored to their benefit coverage or for those without benefits/insurance, ensuring they fully understand their options.
- Maintain a high treatment case acceptance rate.
- Maintain patient records and ensure all clerical duties are performed accurately and efficiently.
- Utilize scheduling software such as Open Dental for appointment management.
- Communicate effectively with staff regarding patient needs and appointments.
Skills
- Proven experience in a front desk or receptionist role in a dental setting.
- Proficient in using office software and computerized systems for scheduling and record management.
- Strong organizational skills with the ability to multitask effectively in a busy environment.
- Excellent verbal and written communication skills to interact professionally with patients and staff.
- Familiarity with dental terminology is required and experience with dental benefits/insurance is strongly preferred.
- Customer service focused.
- Ability to work collaboratively within a team while also being self-motivated.
*** EXPERIENCE OF AT LEAST 1 YEAR IN THE DENTAL FIELD IS REQUIRED- please do not apply if you don't have any experience in the dental field.
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Expected hours: 35.0 – 39.0 per week
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- No nights
- No weekends
Ability to Commute:
- Stephens City, VA 22655 (Required)
Ability to Relocate:
- Stephens City, VA 22655: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $22