Accounts Receivable Representative On Site

Description

Role:

Posts payments to patient accounts and proactively follows up on issues resulting in non-payment of claims.

Essential Functions & Responsibilities:

• Receive payments and post amounts paid to customer accounts.
• Answer customer questions regarding problems with their accounts.
• Research and identify issues resulting in non-payment of claims due to internal/external issues.
• Record information about status of collection efforts.
• Locate and notify customers of delinquent accounts to solicit payment.
• Advise customers of necessary actions and strategies for debt repayment.
• Persuade customers to pay amounts due on credit accounts.
• Sort and file correspondence and perform miscellaneous clerical duties, such as answering correspondence and writing reports.
• Contact insurance companies to check on status of claims payments and write appeal letters for denial on claims.
• Consistently demonstrate good use of time and resources.
• Attend training events and maintain competency as required to perform duties.
• Regularly support compliance and accreditation efforts as assigned (e.g., OSHA, HIPAA).
• Be familiar with and consistently implement the organizations mission and all approved policies, protocols, and procedures.

Performance Measures:

• Performs other duties that may be assigned from time to time.

Qualifications

Knowledge & Skills:

• Experience: Two years of medical office for closely related accounts receivable experience required.
• Education: High School Education or equivalent required. Associates degree in business administration or related field preferred.
• Other Skills: Intermediate knowledge of Microsoft Word, Outlook, and Excel applications. Ability to apply concepts of excellent customer service (e.g., follow through, courtesy, tact and professionalism). Effective communication, collaboration and problem-solving skills. Excellent organizational skills. Basic math skills and ability to use a 10 key calculator. Ability to maintain good judgement when handling sensitive and personal information.

Physical Requirements:

• Work may require sitting for long periods of time; also stooping, bending, and stretching for files and supplies.
• Requires manual dexterity sufficient to operate a computer keyboard.
• Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of Hutchinson Clinic.