Performance Improvement Coordinator-Full Time

The Performance Improvement Coordinator will work closely with Quality Management and Risk Management to coordinate and drive performance improvements projects. This position is a key frontline consultant that will balance education, projects, and recognition to help make Hutchinson Regional Medical Center a leader in safe, high quality patient care, and strive for performance excellence.

Authorized to review and investigate on behalf of the risk management and compliance management programs. Abides by strict confidentiality related to findings and actions.

Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all

• Establishing and maintaining effective working relationships with staff at all levels including other departments, vendors and agents
• Works closely with departments in the associated development and reporting of measurements and quality data.
• Formalize and administer continuous improvement activities that will drive Lean methodology and Lean quality tools throughout the organization, including: Facilitating the development of visual management boards, value stream maps, identifying critical areas and value streams for improvement, prioritization of lean events, measurement of results, auditing using lean tools (ie A3’s, PDSAs, etc) and established reporting structure
• Acts as a troubleshooter to research and resolve work process and training barriers. Leads workflow redesigns and process improvement initiatives utilizing improvement methodologies such as LEAN, PDSA and change management principles.
• Assist with documenting and communicating Lean and Process/Systems “best practices” and standards
• Assist with Root Cause Analysis and FMEA process by taking minutes, and providing follow-up based upon the meeting requirements
• Develop project plans, schedules and road maps for process/system improvement implementation
• Develops, implements and maintains Lean healthcare and quality related metrics and reports that reflect the progress and sustainability of Lean healthcare
• Provides staff communication and education related to the particular project. Will obtain staff feedback during the project planning phase as needed to ensure success and staff involvement.
• Thorough understanding of clinical quality metrics that impact inpatient, surgical, emergency departments and ambulatory practices. Designs, develops and implements projects and technology to improve performance on clinical quality metrics

• Demonstrates effective customer service/interpersonal skills at all times.
• Applies techniques of problem solving, active listening, negotiation and strong consensus building skills.
• Applies a high level of tact and diplomacy when engaging internal and external resources and customers.
• Uses computer applications (Word, Excel, PowerPoint, Outlook, and relevant regulatory applications) efficiently and effectively.
• Maintains a working knowledge of Federal, State and local laws and regulations, Corporate Compliance Program, Code of Ethics, SMDA, EMTALA and patient safety, as well as other policies and procedures and understands the role of other organizational leaders for each in order to ensure compliance.
• Maintains a working knowledge of process mapping, statistical evaluation, data aggregation/analysis, and critical thinking.

• 2 years of experience working with Lean Management and Six Sigma techniques.
• Extensive knowledge of Federal regulations.

• The ability to role model, inspire and motivate others to promote the philosophy, mission, vision, goals and values of Hutchinson Regional Healthcare System

• Bachelor’s Degree in a health-related/quality field, or a human sciences field (Sociology, Psychology, Anthropology, etc.) or
• Five years of experience in quality/performance improvement/LEAN management, or graduate work in a related field

• Master’s degree in a health-related/quality field, or a human sciences field (Sociology, Psychology, Anthropology, etc.)

• Certifications in Quality, Risk, Patient Safety
• Yellow belt (or higher) Certified, or able to complete within 2 years upon hire.