What are the responsibilities and job description for the Operations Supervisor- Front Desk position at Hutchinson Shores Beach Resort?
We are looking for highly organized candidates with excellent people skills for the position of a Front Desk Supervisor. As part of the initial first 10 minutes of a guests experience,our Front Desk Supervisors are responsible for making lasting first impressions, starting with the warm welcome/welcome back, owning each interaction and representing the company as if it is their own. In addition to undertaking various procedural and administrative duties, dealing with and diffusing conflict or tension is also a critical skill we are looking for.
Our Front Desk Supervisors will have the ability to execute patience when dealing with guests and accommodate their every need with enthusiasm and poise.
Responsibilities:
- Greeting guests upon arrival and making them feel welcome
- Recognizing repeat, VIP status and/or loyalty
- Administering check-ins and check-outs
- Providing front desk services to guests
- Assigning rooms and taking care of administrative duties
- Delivering mail and messages
- Processing guest payments
- Coordinating with bell service and staff management
- Being a source of information to guests on various matters such as transport and restaurant advice
- Accommodating general and unique requests
- Diffusing conflict or tense situations with guests, handling guest opportunities
- HMS experience preferred however not required
- Hospitality experience preferred
- Overnight shifts may be required as needed
- Shift is PM leadership at the resort
Qualifications:
- High school diploma or GED
- Previous customer service experience
- Exceptional interpersonal skills
- Excellent written and verbal communication
- Time management and organizational skills
- Conflict resolution experience
- Patience and good listening skills
Benefits:
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- 401(k)
- Short Term Disability
- Free Associate Parking
- Free Meal for every shift worked
- 25% Discount in Resort Outlets
- Hotel Discounts with OPL
- Friends and Family Discount
This is a great opportunity to be a part of an organization that believes our team members are our most important resource and therefore take great pride in selecting individuals that help us to achieve our company’s mission.
The company also conducts post-offer employment verification's, motor vehicle, and criminal background checks.
We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.
