What are the responsibilities and job description for the Service Operations Manager position at Hutson, Inc?
Job Overview
As a key member of Hutson, Inc.'s leadership team, the Service Operations Manager is responsible for overseeing the service department to ensure maximum return on investment. This involves optimizing processes to deliver exceptional customer satisfaction, growing profitable service labor sales, and exercising disciplined expense control.
Key Responsibilities
- Onboard and train new service technicians and clerks.
- Develop and maintain effective service department processes.
- Lead by example in sharing best practices and implementing common processes.
- Coordinate customer clinics, field days, and promotional events.
Qualifications
To be successful in this role, you will need:
- A minimum of 5-10 years of management experience.
- Mechanical, hydraulic, or electrical work experience is highly desirable.
- A High School Diploma or GED equivalent is required.
Benefits
Hutson, Inc. offers a competitive compensation package, including:
- A bi-weekly salary.
- A 401(k) plan with company match.
- Healthcare (medical, dental, vision).
- Company-paid term life insurance and AD&D.
- Short-term disability coverage.
- A Health Savings Account (HSA) with company match.
- A Flexible Spending Account (FSA).
- Paid Time Off (PTO).
- Paid holidays.
- A uniform allowance.
- An employee referral bonus.
- Employee discounts.
- A Dependent Care Assistance Plan.
- An Employee Assistance Program.
- A Wellness Program.
- On-the-job training and skills development.
