What are the responsibilities and job description for the Technical Service and Training Representative position at HVAC DISTRIBUTORS INC?
Job Details
Description
General Description: Delivers technical support, warranty, and certification services to internal personnel and customers.
Essential Duties and Responsibilities:
Technical Service
• Provides technical support to customers relating to product installation, troubleshooting, and/or manufacturer specific details via telephone or worksite visit, consistent with company policies and service standards.
• Identify product and technical issues and take action to include communicating to Technical Support and Training Manager and customers.
• Review and be aware of Technical Service Bulletins and other manufacturer communications
• Escalate technical issues to Technical Support and Training Manager
• Salesforce Record
o Create and update cases for all Technical calls, trainings, and visits
• Start-up assistance for 1st time installations for qualified dealers.
Sales Support
• Accompanies AMs to prospective customers to assist with technical sales when needed.
• Performs on site “on-boarding” presentations for newly signed dealers when necessary.
Customer Training and Certifications
• Deliver technical training and certification programs in support of HVAC’s annual plan.
• Coordinate training improvement plans with manager.
• Attends appropriate manufacturers’ technical training seminars
Warranty and Repairs
• Assists Warranty and Operations Administrator in resolving warranty labor issues.
• Assists in the evaluation and repair of defective/suspected defective equipment.
Why work for HVAC Distributors?
• We have been in business for over 35 years
• Full benefit package first of the month following 30 days of employment
• 401k Program with match
• State of the art technology
• Growth opportunities
HVAC Distributors, Inc. is proud to be an equal opportunity employer committed to hiring a diverse workforce.
Qualifications
Education and/or Experience:
• Ten years of practical HVAC Service experience.
• Current EPA certifications.
• Valid Class “C” Drivers License with good driving record.
Salary : $80,000 - $90,000
