Order Processing Assistant Manager

Job Summary
We are seeking a motivated and experienced Assistant Manager to support the daily operations of our Order Processing Department. The ideal candidate will possess strong leadership skills and a creative work mind for process improvements. As an Assistant Manager, you will play a crucial role in team management, ensuring that our department meets its operational goals while fostering a positive work environment.

Responsibilities

• Manage the day-to-day operations ensuring that orders are fulfilled, shipped, and tracked efficiently
• Supervise employee schedules, ensuring coverage and timely completion of tasks.
• Train new team members and provide ongoing coaching to existing team members.
• Serve as the first point of contact for team members who need help resolving routine issues, such as delays or system problems.
• Address and communicate operational issues (shipping delays, stock discrepancies) to the manager as needed.
• Assist in implementing new processes or changes within the department
• Assist in collaborating with other departments, such as customer service or the warehouse to resolve order-related issues
• Assist in approving time off, timecards, and PayPal invoices

Requirements

• Previous experience as an Assistant Manager or in a similar leadership role within an e-commerce company
• Strong team management skills with the ability to motivate and inspire others.
• Excellent organizational skills with the ability to multitask effectively in a fast-paced environment.
• Strong communication skills, both verbal and written, to interact effectively with other managers and team members.
• Strong problem-solving abilities
• A commitment to fostering a positive work culture that prioritizes teamwork and customer satisfaction.
• Why Join Us?
• Paid Time Off and Paid Holidays

Equal Employment Opportunity:

It is the policy of HVACDirect.com to provide equal employment opportunity (EEO) to all persons regardless of race, creed, color, religion, gender, age, or any other characteristic protected by federal, state or local law.

If you have a desire to work for a company that truly values its employees, customers, and community HVACDirect.com may be the place for you. Make your mark with our rapidly growing, customer service organization!

• Training and on-going development designed to continuously improve acumen.
• Competitive hourly rate and benefits package.
• In-office role with a supportive and team-oriented environment.
• Opportunities to make an impact and advance within our company - almost all leaders have been promoted from within!
• The chance to work with an industry-leading company committed to excellent customer service.
• Company provided computer, headset, monitors, etc. Everything you need to keep your home office powered and connected.
• An environment that ensures you are valued, inspired, and appreciated at work.
• Onsite gym access – stay healthy and energized with a gym right at your workplace.
• Enjoy a delicious, chef-provided lunch 3 days a week – a great perk to make your workday even better!
• Fun and engaging company events during both the summer and winter seasons.
• Partnership discounts with local businesses and vendors (e.g., restaurants, retail, etc.)

Job Type: Full-time

Pay: $22.00 - $23.00 per hour

Expected hours: 40 – 45 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Ability to Commute:

• Troy, OH 45373 (Required)

Ability to Relocate:

• Troy, OH 45373: Relocate before starting work (Required)

Work Location: In person

Salary : $22 - $23