What are the responsibilities and job description for the Temporary Provider Services Representative position at HW Staffing?
Are you a customer service superstar with a passion for healthcare? HW Staffing’s client is looking for a motivated and empathetic Provider Services Representative to join our team! This is your chance to make a real difference in the lives of patients and healthcare providers while building a rewarding career in a dynamic and growing field.
What's In It For You?
- Competitive Pay: Earn $19.22 – $24.88 per hour, recognizing your skills and experience.
- Hybrid Work Schedule: Enjoy the best of both worlds with a flexible work arrangement.
- Career Growth Potential: This temporary position offers the potential to transition into a permanent role, opening doors to long-term career advancement within Martin's Point.
- Make a Difference: Directly contribute to a patient-centered organization dedicated to improving healthcare and making a positive impact on people's lives.
- Skill Development: Enhance your customer service, communication, and problem-solving skills in a fast-paced, professional environment.
- Supportive Team Culture: Be part of a collaborative and supportive team where your contributions are valued.
- Excellent Benefits (if converted to permanent): Martin's Point offers a comprehensive benefits package for permanent employees (details provided upon conversion).
What You'll Do:
- Empower Providers: Be the go-to resource for healthcare providers, expertly handling their inquiries about benefits, eligibility, plan coverage, enrollment, claims, billing, and payments for our USFHP and Medicare programs.
- Become a Problem Solver: Efficiently respond to incoming requests, partnering with providers to find solutions and determine next steps, all while meeting established service level agreements.
- Collaborate for Success: Work closely with the PI Research team and other internal departments to resolve complex provider issues, ensuring timely follow-up and clear communication.
- Stay Ahead of the Curve: Proactively learn about program updates and changes using internal resources and training opportunities.
- Document with Care: Maintain accurate and detailed records of all provider interactions, including resolutions and next steps, using provided templates.
- Build Lasting Relationships: Use your outstanding interpersonal skills to create strong, trusting relationships with providers, ensuring a positive and professional experience.
What You'll Bring:
- High school diploma or equivalent.
- 3 years of customer service experience.
- Experience in medical billing is a plus!
- Excellent computer skills, including proficient typing and accurate data entry.
- Ability to effectively communicate while navigating computer systems.
- Active listening skills and a genuine desire to help others.
- Ability to work independently and as part of a collaborative team.
- Strong analytical and problem-solving abilities.
- Excellent time management, prioritization, and multitasking skills.
- A keen eye for detail and exceptional follow-up skills.
Ready to launch your healthcare career and make a difference? Apply today!
#INDPORTLAND
Job Types: Full-time, Temporary
Pay: $19.22 - $24.88 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Shift:
- Day shift
Work Location: Hybrid remote in Portland, ME 04102
Salary : $19 - $25
