What are the responsibilities and job description for the AREA ASSISTANT DIRECTOR OF OPERATIONS position at Hyatt Centric Memphis?
Summary
This Area Assistant Director of Operations primarily oversees hotel services in Rooms operations for Hyatt Centric and Caption by Hyatt on Beale Street including Front Office, Housekeeping/In House Laundry, Security, Valet (outsourced) and also assists in F&B when needed. Maximizes room revenues, controlling expenses, and driving the highest level of customer service. Analyzes rate variances, monitors credit reports & maintains close observation of daily house counts. Coordinates major projects such as renovations, capital expenditures, & equipment changes. Conducts weekly divisions meetings, including monthly financial review with subordinate managers & senior hotel directors. Prepares revenue & occupancy forecasting & monitors labor expenses through schedule approval process. Hires, manages & trains subordinate managers & employees. In order to be considered, this person must have Hyatt experience.
Duties include:
- Responsible for short and long term planning and the management of the Hotel Operations.
- Develop and recommend the budget, marketing plans and objectives and manages within those approved plans
- Experience supervising all Departments
- Ability to assimilate operational statistics quickly and see how they can be used to enhance position of property
- Developing standards and operating procedures.
- Hire, train, empower, coach and counsel, performance and salary reviews
- Oversee the payroll, reports, forecasts, inventory and budget for Rooms operations
- Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality
- Implement procedures to increase guest and associate satisfaction
Performing daily walk-through to ensure full compliance with all appropriate standards
Qualifications
- Progressive hotel experience
- Service oriented style with professional presentations skills
- Proven leadership skills with Hyatt preferred
- Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
- Clear and concise written and verbal communication skills
- Must be proficient in Microsoft Word and Excel
- Must have excellent organizational, interpersonal and administrative skills
