What are the responsibilities and job description for the AM House Person position at HYATT Hotels?
JOB SCOPE :
Responsible for general cleaning a minimum of one room daily, and general cleaning of public areas, hallways, landings, and vending areas. Overnight Attendants are responsible for cleaning public spaces thoroughly. Other duties as required.
Job Functions : Cleaning Tasks
Cleans mirrors and bathroom fixtures, dusts all furniture, wipes windows (inside), moves furniture, vacuums, and turns mattresses in guest rooms.
Cleans mirrors, vacuums, mops, waxes, and washes walls and door frames in all public areas, hallways, landings, and vending areas as needed or arranged by supervisor.
Polishes all brass and metals throughout assigned areas.
Cleans light fixtures.
Spot cleans walls, doors, etc.
Other Tasks
Gathers soiled linen, garbage, and deposits in respective chutes.
Takes down and hangs all drapes and curtains.
Maintains equipment in operating condition.
Makes deliveries throughout the hotel as needed.
Change shower curtains as needed.
Strip beds as needed for high occupancy / check-out dates.
Qualifications : Essential :
One year in a position that provides the skills necessary for this position.
Fluency in English
KNOWLEDGE, SKILLS AND ABILITIES
Essential :
Physical Abilities
Ability to bend, lift, push, pull and carry 50lbs.
Stand, walk, and bend for long periods of time.
Desirable :
Ability to speak clearly and complete standard written forms.
Operate and perform routine maintenance on commercial vacuum cleaners.
Work well with people, handle pressure, and work under minimal supervision.
Service Orientation
Measuring concerns for guests or customer satisfactions
Problem Solving
Troubleshooting skills.
Measuring abilities to think strategically, to create solutions to complex situations
Creativity
Measuring aspects of innovation, creativity and curiosity
Group Process & Team Building
Measuring needs for collaboration, affiliation and teamwork
Self-Efficacy
Working independently; measuring aspects of confidence and self-direction
Leadership
Measuring big picture orientation, vision and goal setting
Sensitivity to Diversity
Measuring sensitivities to individual cultural and ethnic differences
Ethical Awareness
Measuring concerns for fairness, equity, integrity and ethics
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