What are the responsibilities and job description for the Hotel Information Technology Manager position at HYATT Hotels?

Summary :

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

The Information Technology Manager oversees hotel technical support provided to hotel guests, associates and management. This role provides leadership regarding the installation, maintenance and reliability of hotel IT hardware and software. The Information Technology Manager defines processes, procedures and protocols to ensure the security, structure and integrity of hotel networks and systems. This role is also responsible for ensuring the optimal installation and performance of hotel's network infrastructure. This role serves IT customers including hotel management, Hyatt associates and guests. This role also develops and maintains relationships with Corporate IT resources and IT vendors to improve information flow, share resources and maximize the effectiveness of hotel IT staff .

The Information Technology Manager reports to the Area Director of Finance.

Computer Skills

Access Control : Develop and use access controls to prevent unauthorized access, modification, disclosure, misuse, manipulation, or destruction of systems, networks, applications and data
Compliance Management : Plan, assess, monitor, deploy and report the state of compliance and any required mitigation and remediation activities (e.g., PCI, SOX, Data Privacy, etc.)
Help Desk Support : Provide timely technical support to users, restore service and / or identify and resolve problems
Monitoring : Provide regular monitoring of platform and system activities, isolating problems and determining their cause

Qualifications

Focuses on Customers - The ability to anticipate and meet internal and external customer needs, solicit customer input and feedback, and take into account customer perspective and priorities in all actions taken

Delivers Quality Work - The ability to produce high quality work on time and within budget, support Hyatt's standards and processes, and continuously improve to enhance results and challenge the status quo

Focuses on Results - The ability to identify priorities, create a plan that is effective and consistent with Hyatt's objectives, remain productive, and be accountable for commitments

Fosters Teamwork and Collaboration - The ability to build relationships and work effectively within and across functions, balance individual and team goals, respect others and value different perspectives

Communicates Effectively - The ability to listen actively, identify when and what communication is needed, and use written and oral communication to effectively influence others

Shows Initiative and Resourcefulness - The ability to initiate action, make decisions, use resources efficiently and solve problems quickly, creatively and practically

Benefits include :

Complimentary & Discounted Hyatt Hotel Rooms

Flexible Schedules

Paid Time Off (PTO)

Competitive Pay

401(k) Match

Medical, Dental, Vision Insurance after 30 days of employment

Tuition Reimbursement

Free Annual VIA Bus Pass / Discounted Parking

Free Meals Provided in Employee Cafeteria

Opportunities for Career Growth

Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.

Qualifications : Education

B.A. / B.S. degree in Computer Science or Management / Business or equivalent preferred

Certifications

CompTIA A certification preferred

CompTIA Network certification preferred

Microsoft Certified IT Professional (MCITP) certification preferred

PMI Project Management Professional (PMP) certification preferred

Computer Skills

In depth knowledge of IP-based and wireless networking

Advanced PC and Server troubleshooting techniques

Knowledge in Microsoft O / S and Apple OS / iOS

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Hotel Information Technology Manager

What are the responsibilities and job description for the Hotel Information Technology Manager position at HYATT Hotels?

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