Hyatt Hotel Front Desk / Night Audit

Job Overview
We are seeking a dedicated and detail-oriented Evening Front Desk/Night Auditor to join our hospitality team. This role is essential in providing exceptional customer service and ensuring smooth operations. The position is for working the hotel's front desk three evenings a week and the overnight shift as the night auditor two nights a week. The ideal candidate will possess strong communication skills, a friendly demeanor, and a passion for guest relations in a hotel environment. This position is full time and normally requires a 5-day work week.

Responsibilities

• Greet guests warmly upon arrival and assist with check-in and check-out processes.
• Manage reservations and handle guest inquiries via phone systems and in-person interactions.
• Maintain accurate records of guest accounts, billing information, and payments.
• Address guest complaints and resolve issues promptly to enhance guest satisfaction.
• Provide information about the hotel’s amenities, services, and local attractions.
• Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
• Uphold the highest standards of hospitality management by ensuring a welcoming atmosphere.

Skills

• Strong customer service skills with a focus on guest satisfaction.
• Proficiency in operating phone systems and front desk software.
• Previous experience in a resort or hotel setting is preferred.
• Knowledge of hospitality management principles is advantageous.
• Excellent communication skills, both verbal and written.
• Ability to build rapport with guests from diverse backgrounds; multilingual abilities are a plus.
• Strong organizational skills with attention to detail for managing guest accounts effectively.
• A proactive approach to problem-solving in guest services situations.

Join our team as a Front Desk Clerk/Night Auditor and contribute to creating memorable experiences for our guests while ensuring the efficient operation of our hotel during the night shift.

We’ve got great benefits! Check it out!

• Paid holidays
• Paid sick time
• Paid vacation time off
• Medical insurance
• Dental & vision insurance
• 401(k) retirement plan
• Education program
• Hotel travel discounts

Job Type: Full-time

Pay: From $16.00 per hour

Expected hours: 38 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Overnight shift
• Weekends as needed

Experience:

• customer service: 2 years (Required)

Ability to Commute:

• Addison, TX 75001 (Required)

Ability to Relocate:

• Addison, TX 75001: Relocate before starting work (Required)

Work Location: In person

Salary : $16