What are the responsibilities and job description for the Night Operations Manager 3pm-11pm position at Hyatt House Mall of America- MSP Airport?
Overview
We are seeking a dedicated and proactive Night Manager to oversee operations during the evening hours. This role is essential in ensuring that our facility runs smoothly and efficiently while providing excellent service to our clients and staff. The Night Manager will be responsible for supervising personnel, managing daily operations, and addressing any issues that arise during the night shift.
Responsibilities
- Supervise and coordinate activities of staff to ensure operational efficiency.
- Monitor facility security and safety protocols, addressing any concerns promptly.
- Handle customer inquiries and resolve complaints in a professional manner.
- Maintain accurate records of nightly operations, including inventory and staffing levels.
- Ensure compliance with company policies and procedures during the night shift.
- Conduct regular inspections of the facility to ensure cleanliness and safety standards are met.
- Provide training and support to new employees, fostering a collaborative team environment.
- Prepare reports for management regarding nightly operations and incidents.
Requirements
- Proven experience in a supervisory or management role, preferably in a hospitality and restaurant environment.
- Strong leadership skills with the ability to motivate and manage a diverse team.
- Excellent communication skills, both verbal and written.
- Ability to work independently with minimal supervision while handling multiple tasks effectively.
- Strong problem-solving skills with a focus on customer service excellence.
- Flexibility to work nights, weekends, and holidays as required by business needs.
- Familiarity with safety protocols and emergency procedures is preferred.
Join our team as a Night Manager where you can make an impact by leading our evening operations while ensuring a safe and welcoming environment for both staff and customers.
Job Type: Full-time
Pay: $17.00 - $18.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Night shift
- Weekends as needed
Experience:
- Hotel Management: 3 years (Required)
Language:
- English (Required)
Shift availability:
- Night Shift (Required)
- Overnight Shift (Required)
Ability to Commute:
- Minneapolis, MN 55425 (Required)
Work Location: In person
Salary : $17 - $18