Night Auditor/Front Desk Agent

Hyatt House Seattle Downtown is looking to bring on an experienced Night Auditor/ PM Front Desk Agent to join our award winning team. This position is to provide efficient and courteous service to each customer and maximize room revenues during the PM and overnight Audit shift, through accordance to standards, policies and position tasks set by the management team. Front Desk Agents' will routinely check-in/check-out guests, answer phones, take reservations, and assist other staff with job functions as necessary.

This position will consist of overnight (10pm-6am) and evening shifts (3pm-11pm), weekend availability is needed.

ESSENTIAL JOB FUNCTIONS

The position requires the ability to perform the following essential job functions, with or without reasonable accommodation:

• Ensures accurate and timely daily audit of revenue generated by all retail outlets, and Hotel.
• Prepares financial reports and distributes to appropriate managers.
• Controls issuance and tracking of sensitive forms to ensure proper control of proprietary documents.
• Generates back up reports and analyzes discrepancies, rate variations, and credit reports.
• Completes audit shift check list tasks.
• Answering telephones and responding to requests are routine functions of this position.
• Promotes outstanding guest relations and performs other duties as assigned.
• Executes prompt, courteous and accurate guest check‐in and check‐out.
• Addresses questions or problems pertaining to Hotel rooms and rates.
• Maintains room security by providing effective key control and participates in matters relating to customer room security.
• Ensures that customer mail and messages are delivered promptly by overseeing mail and message delivery functions.
• Promotes participation in frequent guest program, and guest satisfaction surveys.
• Follows room inventory and monetary controls.
• Responds to and follows through with guest requests, exceeding expectations, following up with guest to ensure needs and expectations are met.
• Handles any guest compliments or complaints and act deemed necessary.
• Handles cash transactions and keeps a balanced bank.
• Prepares and processes end of day procedures.
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
• Maintains safe working conditions within department and Hotel.
• Delight hotel guests with friendly, personable service
• Act as our guest's personal concierge. Respond to guest inquiries regarding hotel services, reservations, attractions, directions, etc.
• Respond to guest needs, special request, and complaints as needed.
• Smile, acknowledge, and greet guests at front desk and other public areas.
• Process guest registrations, including computation and collection of payment
• Complete shift reports and process all financial transactions, including the verification and process of credit card transactions in accordance with company policies and procedures
• Send and receive telephone calls and messages

KNOWLEDGE AND CRITICAL SKILLS

The individual holding this position must possess the following knowledge, skills and abilities:

• 2 years Hotel Night Audit and/or 3 years Hotel front desk experience required.
• Proof of authorization/eligibility to work in the United States, including High School Diploma or equivalent.
• 2 or 4‐year college degree a plus.
• Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
• Ability to listen effectively and to speak English clearly to communicate with customers and team members.
• Ability to analyze information and make effective judgments.
• Proficiency in Microsoft Word, Outlook, Excel, and PMS systems knowledge is required.

Amazing Benefits At A Glance:

• Free Employee parking available
• Insurance: Medical, dental, vision insurance available for full-time employees and their family; Short-term and Long-term Disability Insurance; Supplemental Life Insurance; and Flexible Savings Account
• Retirement: After 6 months of employment, employees are eligible to enroll for 401k with up to a 5% company match
• Paid Time Off: Vacation Time - 80 hours on your first 3 years of service; Sick Time – 1 hour accrued per 30 hours worked
• Paid Holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day
• Other benefits: Dailypay- same day pay up to 80% of your daily earnings
• Shoes Program- 30% off work shoes
• Career Growth Opportunities/ Manager Training Program
• Reduced Room Rates throughout the portfolio
• Third Party Perks (Movie Tickets, Attractions, Other)
• Employer paid Orca card after 30 days
• Hyatt Team Member Travel Program (Book Hyatt hotels worldwide starting at $50!)

EQUAL EMPLOYMENT OPPORTUNITY

The Hotel Group, in partnership with Hotel Equities is an Equal Opportunity Employer, offering employment opportunities to all qualified persons without regard to race, color, national origin, citizenship, disability, religion, creed, age, sex, caste, sexual orientation, gender identity, ancestry, marital status, pregnancy, political ideology, veteran or military status, genetic information, or other classifications protected by law.

Hotel Equities participates in E-Verify, the federal program for electronic verification of employment eligibility.

All candidates will be required to complete a pre-employment background check.

Please note that this job description is not an exclusive or exhaustive list of all functions that a Night Auditor / Front Desk Agent may be asked to perform.

Job Type: Full-time

Pay: $22.00 - $24.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Commuter assistance
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Free parking
• Health insurance
• Health savings account
• Life insurance
• Paid jury duty
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Overnight shift
• Weekends as needed

Application Question(s):

• This position is a combination of evening and overnight shifts, which includes weekends. Are you available for these hours? If not, what would your availability be?

Experience:

• Hotel experience: 2 years (Required)
• Front desk: 2 years (Required)

Language:

• English (Required)

Shift availability:

• Overnight Shift (Required)
• Night Shift (Required)

Ability to Relocate:

• Seattle, WA 98109: Relocate before starting work (Required)

Work Location: In person

Salary : $22 - $24