Hotel Sales & Service Coordinator

Job Description

Job Description

Location : Hyatt House Austin / Downtown

As a key member of the sales team, the Sales and Service Coordinator has influence and accountability for the revenue generation of the property. Reporting to the Director of Sales, the Sales and Service Coordinator will be responsible for maintaining the highest level of competencies to help the property to achieve its business goals.

A Day in the Life :

• You will be responsible for sales and revenue generation for segments assigned by the Director of Sales.
• You will be responsible for maintaining compliance and remaining up to date on new sales initiatives for the brand and company.
• You will maintain positive relationships with the management company, property owners, and clients.
• You will support guest experience and satisfaction in all operations.
• You will act as the face of the property by being actively involved in the local community.
• Check emails and voicemails daily.
• Review McKibbon Hospitality’s daily report.
• Participate in Daily Sales Stand-Up or as directed by the Director of Sales.
• Review daily Delphi calendar (account, group, and function traces).
• Review Delphi task manager for past-due traces.
• Enter all sales activities into Delphi (traces, QIC, lost business).
• Review assigned hotel(s) in-house guest ledger / arrival list.
• Research and prospect leads assigned.
• Prospect to set appointments / joint appointments / tours.
• Proactive sales efforts on new and existing accounts as assigned by the Director of Sales.
• Greet all assigned in-house meetings.
• Set-up / maintain group block on group / function schedules.
• Provide knowledgeable input to operations team to assist in the creation of the

Budget Workbook.

Requirements / Preferences :

Ideal Skills & Qualities :

Perks & Benefits Beyond the Basics :

We know that hospitality starts from within, and that’s why we value the employee experience as much as we value our guests’ experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that’s equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment :

Full Time Associates :

Financial & Occupational Wellness : All Associates

Personal Wellness :  All Associates

Any state specific holiday, vacation or benefit requirements will apply