Hotel Front Desk Agent / Hotel Sales Coordinator

Hotel Overview

The Holiday Inn Express & Suites - Lakeway is a beautiful 76 room hotel located in the heart of Lakeway and managed by DePalma Hotels & Resorts. The hotel is only 25 short minutes from downtown Austin and 35 minutes from Austin Bergstrom International Airport. Lakeway is known for a plethora hiking trails, creeks and overall scenery of the beautiful Lake Travis. Pace Bend Park and Emma Long Metropolitan Park are only minutes away from the hotel. Lakeway major corporations include Lakeway Regional Hospital and Austin Energy.

The capitol of Texas, Austin, is a short distance away from the hotel, offering additional sites including Zilker Park, South Congress shopping, Bob Bullock Texas State History Museum and The University of Texas, home of the Longhorns is also only a short 30 minute drive from the hotel.

Visit our website at https://www.ihg.com/holidayinnexpress/hotels/us/en/lakeway/ausog/hoteldetail

Position Overview

We are seeking a dynamic and versatile individual to join our exceptional team as a Hotel Front Desk Agent / Hotel Sales Coordinator at a competitive pay rate starting at $16/HR while working as Front Desk Agent and $18/HR while working as Sales Coordinator plus benefits (401k, PTO, Vacation, Holiday and Health Insurance offered) for Full-Time associates.

Additional Benefits

• RAIN Daily Pay - All associates have the ability to get up to half of their pay at any time directly deposited to their account instantly for a small transaction fee or within 1 to 2 days option is free and has no fee prior to the normal payroll date.
• NetPerks - All associates get access to savings and discounts up to 60% from 200 locations for everything from oil changes, groceries, food and retail outlets and more!

This hybrid role combines the customer-facing responsibilities of a Front Desk Agent with the administrative and organizational duties of a Sales Coordinator. You will be the face of the hotel, welcoming guests with excellent service, while also supporting the sales team in coordinating and managing group bookings, events, and client communications.

Key Responsibilities

Front Desk Agent Duties (50% of Role):

• Guest Service: Welcome and check in/out guests efficiently, ensuring a positive first and last impression.
• Reservations: Manage room bookings, changes, and cancellations. Handle phone calls, emails, and walk-in inquiries.
• Billing: Process payments, issue receipts, and handle cash/credit transactions with accuracy.
• Customer Support: Address guest inquiries, concerns, and complaints professionally and promptly.
• Hotel Operations: Coordinate with housekeeping and maintenance teams to ensure guest requests and room readiness.
• Concierge Duties: Offer local information, directions, and recommendations for dining and activities.

Sales Coordinator Duties (50% of Role):

• Administrative Support: Assist the sales team in preparing proposals, contracts, and sales reports.
• Group Bookings: Coordinate group reservations, ensure room block details are accurate, and assist in managing guest lists.
• Event Planning: Work with clients to plan and execute meetings, conferences, and events. Communicate event details with internal teams.
• Client Communication: Serve as a point of contact for clients, addressing questions, sending follow-up emails, and scheduling meetings.
• Sales System Management: Maintain accurate records in the hotel’s sales software (e.g., CRM), updating client and event information regularly.
• Marketing Assistance: Assist in creating and distributing promotional materials, responding to sales inquiries, and supporting marketing campaigns.

Qualifications

• High school diploma or equivalent required; college degree in hospitality or related field preferred.

Experience

• 1 year experience in hotel front desk operations or sales coordination (or similar roles) preferred.
• Familiarity with hotel management systems (e.g., Opera, OnQ, or similar) is a plus.

Skills

• Strong communication and interpersonal skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Excellent customer service and problem-solving abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with CRM software.

Availability

• Flexibility to work varying shifts, including evenings, weekends, and holidays as needed.

Key Attributes:

• Team Player: Ability to work collaboratively with other departments and hotel staff.
• Customer-Focused: Passion for delivering exceptional guest experiences.
• Detail-Oriented: Strong organizational skills and attention to detail in managing guest and client needs.
• Proactive: Ability to anticipate guest and client needs and take initiative in solving problems.

Apply Today

To become part of our exceptional team, interested candidates may apply by sending a resume online or submit an application at our property between 10AM and 5PM located at:

Holiday Inn Express - Austin NW Lakeway

15707 Oak Grove Blvd

Lakeway, TX 78734

About DePalma Hotels & Resorts

DePalma Hotels & Resorts specializes in hotel operations, turnarounds and new hotel development for independent hotel owners, portfolio investment groups and national financial institutions from limited service to extended stay to full service convention hotels and resorts. We have demonstrated lasting success as a national hotel management company for over 30 years through unique strategies developed and refined by an exceptional industry leading team of talented hospitality professionals. In fact, we are one of the longest serving management companies in Texas and the United States. You simply can’t find that type of hotel management expertise anywhere else.

Hospitality is our passion!

Hospitality management is much more than just a job to us. It is a passion and a calling for those who want to create positive experiences and memories for others. It is about being the one that will go that extra mile that turns a good experience into a great experience. Of course, you never do this alone and you will have the opportunity to work with a great team in an inspirational and fun working environment. There are very few careers more rewarding than one that allows you to make everyone who walks through your doors feel valued and appreciated.

Join our Team!

If you are passionate about hospitality and looking for a rewarding long-term career with unlimited potential for personal and professional development, then look no further and apply to one of our open positions.

For more information about DePalma Hotels & Resorts please visit our company website at www.depalmahotels.com

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Morning shift
• Weekends as needed

Experience:

• Hotel: 1 year (Preferred)
• Sales: 1 year (Preferred)
• Sales administration: 1 year (Preferred)
• Sales support: 1 year (Preferred)
• Hospitality: 1 year (Preferred)
• Opera: 1 year (Preferred)
• Front desk: 1 year (Preferred)

Ability to Relocate:

• Austin, TX 78734: Relocate before starting work (Required)

Work Location: In person

Salary : $16 - $18