Sales Manager - Group and Transient| Benefits Include: Paid Vacation, Medical, Dental, Vision, and MANY MORE!

Organization- Hyatt House Charlotte/Center City

Summary

At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.

Discover our hotel’s 2,000 square feet of flexible meeting space in our convenient Uptown Charlotte, North Carolina location for your Center City event. Our guests will get to enjoy customized catering and dedicated event planners who can arrange a package to suit their budget. Group reservations are made simple with our exclusive online group booking tool. Our guest can host their special day, wedding showers and more at Hyatt House Charlotte/City Center, where they can book a block of guest rooms to keep the entire wedding party together.

The Sales Manager is a fully competent individual who has experience in the sales process and function of a hotel. Responsibilities include selling guest rooms, meeting space and other Hyatt services to customer groups, managing accounts, and conducting site inspections, solicits and generates business. Duties also include preparing and presenting effective proposals, maintaining well organized documentation and reports, utilizes Hyatt systems and coordinates customer service requirements as appropriate. The Sales Manager will also participate and may lead event meetings, sales and other staff meetings. The Sales Manager also works as a team member with the sales and catering staff to in close contact with assigned Administrative Assistant and other support staff.

Key Responsibilities:

• Sales Strategy & Execution:
• Develop and implement strategic sales plans to achieve revenue and market share growth.
• Identify new business opportunities, market trends, and competitive threats.
• Manage and grow the hotel’s corporate, group, and leisure accounts.
• Organize and conduct sales presentations, site tours, and client meetings.
• Client Management:
• Build and maintain strong, long-lasting relationships with key clients, including corporate clients, event planners, travel agents, and group organizers.
• Act as the primary point of contact for client inquiries, addressing any questions or concerns related to bookings, contracts, and event planning.
• Revenue Generation:
• Develop pricing strategies and create proposals to drive profitable business.
• Negotiate contracts, rates, and terms with clients to ensure mutual satisfaction and profitability.
• Track sales performance and adjust strategies to meet or exceed revenue targets.
• Market Research & Networking:
• Conduct market research to identify industry trends, potential leads, and competitor activities.
• Attend industry events, trade shows, and networking functions to build relationships and generate leads.
• Reporting & Analysis:
• Prepare regular sales reports and forecasts for management, analyzing the success of sales strategies and identifying areas for improvement.
• Monitor and analyze competitor performance to adjust pricing and sales strategies accordingly.
• Collaboration with Hotel Departments:
• Work closely with the hotel’s operations team to ensure smooth execution of booked events and client requests.
• Coordinate with marketing to develop promotional materials and campaigns that support sales goals.
• Communicate client needs to relevant departments to ensure exceptional guest satisfaction.
  
  

This position has as a salary ranging from $60,000-$65,000.

We Offer Excellent Benefits:

• Free room nights, Discounted, and Friends & Family Room Rates
• Medical, Prescription, Dental, and Vision Insurance
• 401K with company match
• Paid Vacation, sick days, new child leave and personal day
• Paid Family Bonding Time and Adoption Assistance
• Tuition Reimbursement
• Free colleague meals during shift
• Employee Stock Purchase Plan
• Discounts at various retailers - Apple, AT&T, Verizon, Headspace, and many more
  
  

HYATT house is an extended-stay, residential-style hotel that aims to provide individual travelers with the feel of a modern condominium. The 125 to 200 room, all-suite properties offer comforts of home such as fully equipped kitchens, flat panel HDTVs and free high-speed internet access. The public space features facilities such as a pool, a fitness center and a business center. A full breakfast every morning and an evening social on weekday evenings are complimentary to guests. HYATT house properties are located in urban, airport and suburban locations and can accommodate small corporate meetings and corporate clients seeking to place their employees on extended assignment.

Welcome you to our new house, HYATT house!

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment
• Refined verbal and written communication skills
• Bachelor’s degree in Hospitality, Business, Marketing, or related field is preferred.
• A minimum of 3-5 years of hotel sales or comparable experience preferred
• Strong knowledge of hotel operations, sales strategies, and booking systems.
• Prefer completion of a Hyatt Corporate Management Training Program or equivalent training
• Prefer selling, negotiating, business writing, and presentation skills training
• Proficiency in Microsoft Office Suite and sales management software (e.g., Envision, Opera, Pro, BOB, Colleague Advantage, Citrix and Cvent)
  
  

Hyatt is an equal-opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.