What are the responsibilities and job description for the Front Office Manager position at Hyatt Place Charleston Airport Convention Center?
Job Summary
The Front Office Manager plays a crucial role in ensuring the smooth operation of the front desk and overall guest experience at our establishment. This position is responsible for overseeing front office staff, managing guest relations, and maintaining high standards of hospitality. The ideal candidate will possess strong leadership skills, a passion for customer service, and a commitment to creating memorable experiences for our guests.
Duties
- Supervise and train front office staff to deliver exceptional guest services.
- Manage daily front desk operations, including check-in/check-out procedures.
- Address guest inquiries and resolve complaints promptly and effectively.
- Maintain accurate records of room availability, reservations, and billing information.
- Ensure compliance with hotel policies and procedures while maintaining a welcoming atmosphere.
- Collaborate with other departments to enhance the overall guest experience.
- Monitor phone systems and ensure proper phone etiquette is followed by staff.
- Implement strategies to improve guest relations and satisfaction.
Skills
- Strong background in hospitality management with a focus on guest services.
- Excellent customer service skills with the ability to handle challenging situations gracefully.
- Proficient in phone etiquette and managing multi-line phone systems.
- Bilingual or multilingual abilities are highly desirable to cater to diverse guests.
- Exceptional organizational skills with keen attention to detail.
- Ability to work collaboratively in a fast-paced environment while leading a team effectively.
- Knowledge of hotel operations and industry best practices.
Join our team as a Front Office Manager and contribute to creating unforgettable experiences for our guests!
Job Type: Full-time
Pay: From $45,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Overnight shift
- Weekends as needed
People with a criminal record are encouraged to apply
Ability to Commute:
- North Charleston, SC 29418 (Required)
Ability to Relocate:
- North Charleston, SC 29418: Relocate before starting work (Required)
Work Location: In person
Salary : $45,000