Human Resources Coordinator

Hyatt Place is seeking a Human Resources Coordinator for their property in downtown Grand Rapids, Michigan. For this Coordinator role, we are seeking a hands-on, dynamic team player with a background in accounting, HR, and hotel operations.

Responsibilities will include, but are not limited to: Assist and oversee day-to-day operations related to Human Resources on property and assist the AGM with daily HR and Safety functions, while maintaining Hyatt Place and AHC Hospitality brand standards. We are looking for self-starters with a proven track record of providing exceptional guest service, active listening abilities, exceptional communication, organization, professionalism, integrity, and problem-solving skills.

ESSENTIAL FUNCTIONS:

• Assist the AGM/HR Manager with any duties including, but not limited to, employment, insurance, EAP benefits and internal event needs.
• Assist the AGM with maintaining safety & security compliance including, but not limited to, maintaining OSHA logs, scheduling safety training, documenting security reports and medical records.
• Oversee the HR Platform for all incoming applications, including, but not limited to, updating statuses of applications, initializing new hires, terminations in the system, recording associate documentation, etc.
• Competencies in all HR information systems, to ensure proper retention of associate information and employment changes.
• Scheduling applicant interviews as directed by management, if needed.
• Maintain all I-9 records for new-hire and existing associates.
• Coordination of Orientation needs: offers, on boarding information, background checks, uniform fittings, lockers, getting schedules to new associates, etc.
• Daily filing of employee paperwork.
• Facilitate the following for Hyatt associates: verification of employment letters for government and state entities, benefit-related Friend of the Court notices, transfer requests and employee referral requests.
• Maintenance of all employee files including initial input, review dates, new paperwork and terminations.
• Manage the scheduling and updates of all HR related meetings.
• Create postings and general informative emails for communication purposes.
• Attend departmental meetings.
• Actively working, always looking for ways to assist guests and employees and going above and beyond to provide guest service.
• Use other AHC hotels and staff as resources.
• Effective presentation of information and confidentiality are required for guest’s interactions, both internal and external.
• Strong organizational, analytical and customer service skills with the ability to communicate and follow-through with all internal and external guests.
• Strong self-motivation and time management skills.
• Problem solving skills to resolve both internal issues as well as guest issues in a methodical, thorough, and timely manner.
• The ability to exercise considerable initiative, planning and judgment while prioritizing work, learning new concepts quickly and juggling multiple tasks calmly in a fast-paced environment while maintaining a positive attitude.
• Maintain communication of problems that occur, ensuring this information is passed on to Hyatt Place’s management team on a regular basis.
• Work in a neat and efficient manner, keeping work areas clean and well organized.
• Maintain an office presence for all internal and external guests for the Human Resources office.
• Follow all safety and security standards.

**If business levels require, each employee will be asked to help in other areas. All employees will be trained in other departments to ensure the operations of the hotel are achieved in a timely manner and to guest satisfaction.

QUALIFICATIONS

• To perform this job successfully, an individual must have excellent communication and guest service skills. Must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• Strong organizational skills while multitasking with prioritization and attention to detail.
• Must have a strong proficiency in Microsoft Word, Excel and Power Point. Experience with ADP Workforce Now and Canva is highly preferred, but not required.

CERTIFICATES, LICENSES, REGISTRATIONS

• CPR certified, preferred

EDUCATION and/or EXPERIENCE

• An understanding of the hospitality business and the application of Human Resources to the hospitality business is preferred.
• An understanding of Microsoft Windows operating systems and desktop products is required.
• Requires experiential knowledge for complex problems.
• An understanding of Birch Street and Hyatt PMS is preferred.
• Minimum three years related hospitality experience required.
• 4-year degree preferred.
• Previous experience in branded hotels.

LANGUAGE SKILLS

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before guests and associates of the organization.

MATHEMATICAL SKILLS

• Ability to perform addition, subtraction, division, and multiplication.
• Ability to calculate figures and amounts such as discounts or percentages.
• Ability to project forecasts preferred.

REASONING ABILITY

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMAND

• The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate:

• Is regularly required to stand, walk, and run.
• Is required to use hands and fingers to handle or feel objects.
• Is required to frequently reach with hands and arms.
• Is regularly required to talk or hear, taste, or smell.
• Is occasionally required to sit and stoop, kneel, crouch, or crawl.
• Must occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, and peripheral vision.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

• The hotel functions 7 days a week, 24 hours a day. All employees, both management and hourly must realize this fact and be aware that at times it may be necessary to move an employee from their accustomed shift as business demands.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Weekends as needed

Experience:

• Leadership: 1 year (Required)

Work Location: In person

Salary : $18