What are the responsibilities and job description for the Resort Hospitality Manager position at Hyatt Place Los Angeles/LAX/El Segundo?
We are seeking a skilled and experienced professional to join our team as a Resort Hospitality Manager at Hyatt Place LAX El Segundo. In this challenging and rewarding role, you will oversee front office operations, manage staff, and drive business growth through effective customer service, sales, and revenue management techniques.
Responsibilities:
- Lead a team of front desk staff to deliver exceptional guest experiences, focusing on efficient check-in and checkout processes, and maintaining high-quality standards.
- Develop and implement effective strategies to enhance the overall guest experience, leveraging data-driven insights and market research.
- Maintain accurate records and reports, utilizing hotel management software and Microsoft Office Suite to inform business decisions.
- Cultivate strong relationships with colleagues across departments to ensure seamless guest experiences and drive business success.