General Manager

General Manager

Department: A&G

Reports to: Regional Director of Operations

WHO WE ARE

Janko Hospitality is a Chicago-based operator of upscale full-service, boutique lifestyle, extended-stay, and select-service hotels throughout the Midwest. The firm’s award-winning properties within the Marriott, Hilton, Hyatt, and IHG brand families have made Janko Hospitality a 2022 Hotel Business Magazine Top 100 Hospitality Management Company. Janko Hospitality is a growth company focused on expansion through strategic acquisition, development, and third-party management. With a passion for people, a proven track record of solid financial performance, honorable community involvement, and an unwavering commitment to quality, Janko Hospitality is a management company that will provide an exceptional hospitality experience to guests, owners, and associates.

BENEFITS

• Competitive compensation package
• Full benefits package, including 401K with matching and paid time off from Day 1
• Growth company focused on expansion through strategic acquisition and development
• Hotel discounts at locations worldwide.

JOB DESCRIPTION

The General Manager (GM) position at Hyatt Place Milwaukee Downtown is a hands-on leadership role focused on providing direct management and support to ensure the success of the hotel. This role encompasses overseeing service delivery, revenue and profitability management, and ensuring the property operates in accordance with company policies and brand standards for service, quality, cleanliness, guest satisfaction, and safety/security.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Professional Appearance: Maintain a high standard of personal appearance with appropriate business attire and name badge.
• Brand Certification: Obtain and maintain all necessary brand certifications for the role.
• Flexible Hours: Work flexible hours, including nights, weekends, and across all hotel areas as needed.
• 24/7 On-Call Support: Provide 24/7 on-call support and notify management when unavailable.
• Compliance Management: Ensure hotel compliance with franchise standards, local regulations, and company policies.
• Human Resources: Implement HR policies in line with local, state, and federal laws. Document HR activities for compliance. Manage employee training and development programs.
• Team Development: Recruit, hire, train, and retain a competent team. Establish structured pay scales based on experience and performance.
• Employee Coaching & Discipline: Coach and discipline staff as necessary, ensuring actions are documented thoroughly and in compliance with legal and policy guidelines.
• Payroll Management: Accurately process payroll and maintain time clock usage.
• Guest Satisfaction: Address guest feedback promptly and professionally. Monitor and respond to service issues in real-time, ensuring high guest satisfaction.
• Property Inspections: Regularly inspect rooms and public areas for cleanliness, quality, and safety.
• Service Monitoring: Track service trends on a daily, weekly, and monthly basis. Conduct regular service training and feedback sessions.
• Maintenance Management: Implement a robust work order and maintenance schedule system to ensure the property is well-maintained.
• Revenue & Pricing Management: Maximize revenue through effective pricing strategies and yield management. Collaborate with sales teams to manage group bookings and adjust rates based on market conditions.
• Market Engagement: Represent the hotel positively in local business and community events. Utilize competitive analysis to enhance sales strategies.
• Financial Management: Analyze financial statements and manage hotel budgets effectively. Develop and execute the hotel’s annual plan to ensure profitability.
• Purchasing & Inventory Management: Manage the hotel’s inventory and place orders regularly. Ensure all purchases are in line with the hotel’s budget and operational needs.
• Payroll & Financial Oversight:
  • Monitor payroll to enhance productivity and control overtime.
  • Timely deposit of hotel cash funds and maintenance of cash bank for non-essential purchases.
  • Submit capital expenditure requests over $2,000 with three bids for comparison.
  • Approve nonstandard expenditure exceeding $500, in line with management company approval.
  • Ensure invoices are reviewed, accurately coded, and submitted for timely processing.
  • Maintain balanced ledgers and ensure accurate monthly financial reporting.
  • Understand and apply hotel financial reports to create accurate forecasts.
• Security & Safety:
  • Report any suspicious activity involving guests, visitors, or staff to appropriate management.
  • Properly label and manage lost and found items.
  • Perform duties in accordance with safety, security, and OSHA regulations.
  • Ensure compliance with HAZCOM and Bloodborne Pathogens protocols.
• Physical Requirements:
  • Ability to utilize office equipment such as computers, printers, and phones.
  • Regular lifting of supplies (up to 50 lbs.), occasional bending, twisting, and reaching.
  • Ability to stand and walk for the majority of the workday (90%).
  • Occasionally required to climb stairs, crouch, kneel, or crawl.

QUALIFICATIONS

• Experience:
  • A minimum of 3-5 years of General Manager experience preferred, although experience in other markets may be considered.
  • A bachelor’s degree in Hospitality Management, Business Administration, or equivalent hotel management experience.
  • Experience in a related hotel brand is strongly preferred.
• Skills:
  • Strong leadership, organizational, and prioritization skills.
  • Excellent communication and customer service abilities.
  • Previous front desk experience is preferred.
  • Proficiency with windows-based software and hotel management systems.