Front Desk Representative/Night Auditor (Hyatt Place Princeton)

Overview

We are seeking a professional and detail-oriented Front Desk Clerk/Night Auditor to join our hospitality team. The ideal candidate will provide exceptional customer service, handle front desk duties, and assist with nightly audits. This is a great opportunity to work in a fast-paced environment and contribute to the success of our hotel.

Duties

- Greet guests and respond to inquiries in a friendly and welcoming manner.
- Check-in and check-out guests, and process room reservations and cancellations.
- Handle all front desk duties, including answering phones, responding to email, and handling guest correspondence.
- Manage the front desk computer system and ensure accurate and timely updates.
- Provide information on hotel amenities and services
- Handle guest complaints and resolve issues promptly and professionally.
- Assist with nightly audits, including reconciling guest accounts.
- Perform other related duties as required.

Skills
- Excellent customer service skills and a warm and welcoming hospitality approach.
- Strong communication skills, including phone etiquette and the ability to work well in a fast-paced environment.
- Experience working in a hotel setting is helpful, with a focus on guest services.
- Ability to work a variety of shifts, Overnights, evenings, mornings, and weekends.
- Strong attention to detail and the ability to accurately process transactions and maintain records.

Job Type: Full-time

Pay: $16.00 per hour

Expected hours: 25 – 30 per week

Benefits:

• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift
• Overnight shift
• Weekends as needed

Application Question(s):

• This position requires open availability, including at least two night audit nights (Overnight shift) per week. Do you meet this requirement?
• Do you have excellent time and attendance at your previous employers?
• Do you have excellent customer service skills?
• Do you have reliable transportation to and from work?

Experience:

• Hotel experience: 2 years (Preferred)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Preferred)

Ability to Commute:

• Princeton, NJ 08540 (Required)

Ability to Relocate:

• Princeton, NJ 08540: Relocate before starting work (Preferred)

Work Location: In person

Salary : $16