What are the responsibilities and job description for the Night Auditor/Front Desk Agent position at Hyatt Place St. Augustine / Vilano Beach?
Job Description
· The Night Auditor is responsible for the preparation and disposition of all Night Audit work, as well as all Gallery Host functions during the overnight shift.
· Assists guests with check in and check out processes (verifying registration, address and credit information, balancing bank, posting charges).
· Go above and beyond to provide assistance, assist with luggage, coffee, directions, wake up calls, future reservations, etc.
· Coordinates all guest requests, informs guests of hotel services, features, and room amenities.
· Prepare, set up, stock, take down, clean, and provide quality beverages and food products consistently for all guests by adhering to all recipe and presentation standards. Uses suggestive selling techniques.
Job Qualifications
- High School diploma or equivalent required
- Previous hospitality experience preferred
- Previous supervisory experience preferred
- Knowledge of accounting principles
- Customer service experience is required, preferably in a hotel, restaurant or related field. * Must have ability to work weekends and holidays.
- Requires strong command of the English language to include speaking, reading and writing.
- Ability to learn quickly and work in fast paced position with constant guest interaction.
- Must be able to multi-task.
- Ability to lift, pull, and push moderate weight (minimum of 20 lbs).
- Must possess basic computer skills, i.e. Word, Excel, etc.
- Must be 18 years or older.
- Must possess a valid driver’s license and social security card.
Job Type: Part-time
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Every weekend
- Holidays
- Night shift
- Overnight shift
Shift availability:
- Night Shift (Preferred)
- Overnight Shift (Required)
Work Location: In person
