What are the responsibilities and job description for the Front Desk Agent/Night Auditor position at Microtel Inn & Suites by Wyndham Kingsland?
Job Description
We offer an award-winning culture and a unique environment that empowers our team to exceed guest expectations and make a distinct difference in people's lives. Our ideal candidate will be engaged, authentic, and dedicated to making the PROPERTY a "best in class" hotel!
Overall Responsibilities: Take every opportunity to amaze the guests - Smile, have eye contact and greet guests immediately - Maintain a well-groomed, professional appearance at all times, including uniform and nametag - Actively solicit feedback from guests - Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. - Accept payment for guests' accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Promptly respond to and resolve guest complaints - Answer telephone promptly and properly-being polite, courteous, and friendly - Be friendly, thorough, accurate and efficient in taking reservations - Be friendly, thorough, accurate and efficient in performing Check-ins - Be friendly, thorough, accurate and efficient in performing Check-outs. Use the guests' names - Be knowledgeable and helpful about the local area, the hotel and hotel services - Handle messages, wake-up calls, mail, and faxes properly - Follow all applicable Company Standard Operating Procedures. - Book reservations for those guests who approach the Front Desk - Be an enthusiastic, helpful and positive member of the team - Be professional, responsible and mature in conduct and behavior - Be understanding of, encouraging to and friendly with all co-workers - Report to work on time - Able to work on night shifts - Be available to work a flexible schedule to include weekends and holidays - Maintain effective communication through the use of meetings, logbooks, and bulletins - Be available to help other departments in emergency situations - Perform other assignments as directed by the Manger
Please email your resume or complete an application in person. No phone calls, please!
Job Type: Part-time
Pay: $11.00 - $14.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Overnight shift
Work Location: In person
Salary : $11 - $14