What are the responsibilities and job description for the HOUSEKEEPING GUEST SERVICE SPECIALIST position at Hyatt Regency DFW Airport?
Summary
Come be part of our Rooms team as a Housekeeping Guest Service Specialist at the Hyatt Regency DFW located across from Terminal C of the DFW Airport. The Hyatt Regency DFW features 811 guestrooms and 92,000 square feet of function space.
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Housekeeping Guest Service Specialist will be responsible for maintaining phenomenal performance and productivity levels by setting quality standards by communicating with Front Desk, Sales, and Maintenance Departments to ensure a high-quality product and service level is delivered to our guests. In this role you will record and track work order calls from staff to ensure the rooms are to standard. You will need to be in tune to our customer scores/comments and continuously track satisfaction. You will be responsible for tracking Room Assistants and Inspectors Performance to ensure 100% execution.
Responsibilities include but not limited to: Entering data into computerized systems, spreadsheets, and systems used within the department, create spreadsheets to track or maintain department information, statistical data and information.
In this role you will issue our Room Assistants their uniforms and collect soiled uniforms as needed.
Qualifications
- Bi-lingual Preferred: English / Spanish
- Positivity, teamwork, and a passion for customer service
- Basic knowledge of MS Office / Computer proficient
- Ability to lift, pull, and push a moderate weight
- Ability to stand for long periods of time
Care connects us.
At Hyatt, we believe in the power of belonging – of making people feel at home no matter where they are in the world.
Join a team that is making travel more human. Here, everyone's role matters. Opportunities are yours to shape. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.
As a colleague, we have you covered with exceptional benefits, which include
- Annual allotment of free hotel stays at Hyatt hotels globally
- Work-life benefits including well-being initiatives such as a complimentary Headspace subscription, and personal development reimbursement.
- A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
- Paid Time Off
- Complimentary on-site hotel covered parking
- Complimentary colleague meal during shift
- 401k options and company match
- Medical, Dental, Vision, 401K with company match after 30 days of employment
"Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law."
