Front Desk Associate - AM Shift

• Welcome, check-in and direct guests at arrival utilizing Hyatt Service Brand Standards
• Pre-register and produce key packets
• Handle cashier duties and balance one’s bank at conclusion of shift
• Resolve guest complaints, ensuring guest satisfaction
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Maintain complete knowledge at all times of:

a) hotel features/services, hours of operation

b) room types, numbers, layout, decor, appointments and location

c) room rates, special packages and promotions

d) daily house count and expected arrivals/departures

e) room availability status for any given day

f) scheduled daily group activities

• Document all guest requests, complaints or problems
• Take, record and relay messages accurately, completely and legibly.
• Other duties as assigned by management in response to operational demands
• Excellent communication and organizational skills
• Enthusiastic, friendly, courteous individuals
• Ability to stand for long periods of time

Job Types: Full-time, Part-time

Pay: $15.00 - $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Weekends as needed

Work Location: In person

Salary : $15 - $16