What are the responsibilities and job description for the Lead Front Desk Agent position at Hyatt Vacation Ownership?
Hourly Rate : $21.20
Are you looking for a place where meaningful moments are made together?
At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Lead Guest Services Associate at HVC, you will assist in providing our Owners / guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity.
Where great benefits lead to a life fulfilled.
Competitive Pay
Medical / Dental / Vision / 401K opportunities
Travel discounts
Credit Union Membership
Tuition Reimbursement
Professional Counseling & Family Support
Growth and Development Opportunities
- Benefit Eligibility will vary by position
Site Specific Perks
Free On-Site Parking
Department celebrations
Associate Appreciation Week
Monthly associate recognition and reward programs
Stipend for work shoes
As a Lead Guest Services Associate, a typical day will include :
Checks Owners / guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)
Follows up with Owner / guests to ensure their requests or problems have been met to their satisfaction.
Answers telephone calls and routes calls to the proper department as applicable.
Ensures that any outstanding requests or problems from the previous day receive priority and are resolved.
Assists management with training new associates or hourly duties as needed.
Guest Experience and Company Standards
Welcome and greet guests and anticipate and address their needs.
Interact with colleagues and guests professionally and promptly.
Contribute to team goals.
Always follow company policies and safety procedures.
To Become a Lead Guest Services Associate at HVC :
Available to work various shifts, holidays, and both weekend days.
Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
Lift / Carry / Push / Pull Items that Weigh up to 25lbs without assistance.
Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
Specific job duties may differ by property, size of team, or facility.
Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Salary : $21
