General Manager

The General Manager will oversee the hotel’s operations, ensuring adherence to established cost and quality standards, with a focus on delivering exceptional service and optimizing profitability.

Responsibilities

• Create both short-term and long-term financial and operational strategies for the hotel that align with the company's overall objectives.
• Oversee the preparation and management of the annual hotel budget.
• Regularly assess hotel performance through analysis of guest satisfaction metrics and monthly financial reports.
• Implement corrective actions as needed to address any deficiencies.
• Ensure the highest standards of product quality and service by conducting continuous evaluations and addressing guest complaints.
• Take prompt corrective actions to maintain excellence.
• Implement and oversee both local and national sales and marketing initiatives to drive revenue and increase brand visibility.
• Establish a proactive human resources strategy to foster employee motivation, provide ongoing training and development, manage wage and benefit administration, and ensure compliance with labor regulations.
• Develop and maintain preventative maintenance schedules to safeguard the hotel’s physical assets and ensure the longevity of facilities.
• Manage a comprehensive security program to protect hotel assets, as well as ensure the safety and well-being of both employees and guests.
• Establish and maintain efficient communication channels that bridge departmental gaps, ensuring all employees are well-informed and aligned with hotel goals.
• Design and implement innovative programs that enhance guest satisfaction and improve overall operational efficiency and service quality.
• Ensure all operations comply with company policies, as well as local, state, and federal laws and regulations, maintaining high standards of ethical and legal conduct.
• Reward and recognize employees who consistently meet or exceed guest expectations, fostering a culture of excellence and motivation.

Education and Experience

Salary Range : $185K-$225K / year

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Salary : $185,000 - $225,000