What are the responsibilities and job description for the Director of Front Office position at Hyatt?
PURPOSE AND PERFORMANCE GOALS
The director of front office is a senior-level position in the hospitality industry. They are responsible for overseeing all aspects of the front desk operations at their hotel, including customer service and guest satisfaction. The director of front office must ensure that all staff members are properly trained on company policies and procedures. They may also be tasked with developing new programs to improve customer service or increase revenue.
Essential Duties And Responsibilities
A director of front office typically has a wide range of responsibilities, which can include:
Salary: $70,000.00 - $75,000.00 per year
Benefits:
This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.
The director of front office is a senior-level position in the hospitality industry. They are responsible for overseeing all aspects of the front desk operations at their hotel, including customer service and guest satisfaction. The director of front office must ensure that all staff members are properly trained on company policies and procedures. They may also be tasked with developing new programs to improve customer service or increase revenue.
Essential Duties And Responsibilities
A director of front office typically has a wide range of responsibilities, which can include:
- Ensuring that guests have a positive experience and feel valued by the company
- Training new employees on company policies, procedures, and culture
- Creating and maintaining relationships with customers, clients, vendors, and partners to ensure that they are satisfied with services provided by the company
- Reviewing all incoming customer complaints and making sure they are addressed in a timely manner
- Managing employee schedules to ensure that all shifts are covered at all times
- Managing the front office team to ensure that all customer needs are met in a timely manner
- Ensuring that all tasks are completed in accordance with company policies and procedures
- Preparing reports on company performance to upper management
- Coordinating with other departments such as Human Resources to ensure that employees are treated fairly.
- Minimum 2 years of Front Office leadership experience ideally in a luxury property.
- Knowledge of PMS/Opera and some knowledge in Housekeeping department ideal.
- Ability to deal with a high level of work demand and pressure, individual must have great organization skills.
- Previous Hyatt experience a plus
Salary: $70,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
- 10 hour shift
- 8 hour shift
- Bonus opportunities
This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.
Salary : $70,000 - $75,000
