What are the responsibilities and job description for the Director of Front Office position at The Hongkong and Shanghai Hotels, Limited?
The Peninsula Chicago is seeking a Director to join our Front Office Division management team and be an integral part of our guest-focused service.
Work for a luxury Five-Star Five-Diamond property in the heart of Michigan Avenue, Chicago.
Grow within a diverse multi-outlet property.
Exceptional health benefits package and 401(k) with company match.
Key Accountabilities :
Ensure proper operation of all responsibilities of all Front Office operations.
Ensure the Front Office team is knowledgeable and fully adheres to both Peninsula and Forbes standards.
Maintain consistency in staff performance in accordance with both Peninsula and Forbes standards.
Communicate with all departments to create a guest-centric experience.
Ensure staff compliance with Head Office database requirements.
Ensure efficient operation of all Front Office team with efficient handover.
General Requirements :
Minimum 4 years of Front Office leadership experience ideally in a luxury property.
Knowledge of PMS / Opera and some knowledge in Housekeeping department ideal.
Ability to deal with a high level of work demand and pressure; individual must have great organizational skills.
Excellent command of written and spoken English.
Benefits We Offer :
10 vacation days per year
9 paid holiday days per year
5 Chicago Paid Sick Leave days per year
5 Chicago Paid Leave days per year
Complimentary employee meals
Discounted parking
Discounted and complimentary room nights at The Peninsula Hotels
50% restaurant discount
50% discount on spa services
25% discount on spa retail
80% company-paid medical, dental, and vision coverage.
Complimentary life insurance.
Complimentary long-term disability
Retirement plan with 5% company match.
The salary range for this position is $95,000-105,000 per year.
About The Peninsula Chicago
Set along the famed Magnificent Mile section of Michigan Avenue, The Peninsula Chicago offers spectacular views over Lake Michigan and the glittering city skyline. Proud of its tradition of Midwestern hospitality, the hotel is considered the top choice for everything from accommodation to celebrations and corporate events in the city.
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