What are the responsibilities and job description for the Front Desk Supervisor position at Hyatt?
Description :
The Miraval journey is about creating a life in balance, healing the whole self, and engaging in the present moment. It is our ongoing purpose to bring imagination, authenticity, and meaning to wellness. Each day we work to bring out the best in all we do. Not for the world to take notice, but for our guests and colleagues to take comfort in. We do this because we believe in the power of the individual. To create balance and live your best. We do this because we are Miraval.
SUMMARY
Supervisors possess strong leadership, communication and relationship skills. They are expected to support senior leadership by developing and assuming basic leadership responsibilities. This role leads other associates by coaching, giving direction and may include training, scheduling, and guest problem resolution.
Front Desk Supervisors lead the agents whom are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties will include processing forms of payment and responding to guest inquires.
Duties and Responsibilities :
Greet guests and complete the check-in and check-out process
Have the ability to answer guest billing questions and resolve guest billing issues to include post-stay inquiries.
Effectively communicate with guests, colleagues, and all resort departments
Assist Hotel Operator with the answering of incoming phones calls to the front desk as needed
Manage and ensure all tasks on the daily checklist are complete
Restock supplies at the front desk and maintain a neat and orderly work area
Participate in proactive team efforts to achieve departmental and Miraval goals
Have in-depth knowledge of spa services, programs, and activities offered at Miraval Arizona
Assist with booking and cancelling spa services and activities from guest itineraries
Escort guests around resort, provide detailed tour of key areas, inform guests of any special activities and offerings, explain the sign-up procedure for activities, know hours of operation of various departments
Handle and communicate special guest requests
Oversee the arrival process while on duty
Ability to prioritize tasks
Timely follow up with our guests and colleagues
Must have strong interpersonal and listening skills
Ability to stand for long periods of time
Must have schedule flexibility and the ability to work holidays and weekends
Other duties as assigned by your leader
We offer excellent benefits :
Complimentary room nights
Unlimited discounted and Friends & Family Room Rates
Medical, Prescription, Dental and Vision Insurance on 30 th day ofemployment
401K with company match
Generous Paid Time Off policy
Paid sick time
Paid Family Bonding Time and Adoption Assistance
Tuition & Wellbeing Reimbursement
Free colleague meals during shift
Employee Stock Purchase Plan
Access to resort facilities including spa services, programs, hiking trails and gym
- Exact benefit package is contingent on status
Qualifications :
Ability to prioritize in a fast-paced, multi-tasking environment
Experience with problem solving and guest problem resolution
Refined verbal and written communication skills
Intermediate computer skillsand knowledge in Microsoft Suite and other hotel software preferred
Previous leadership experience in a health and wellness environment or full service resort preferred
Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.
Primary Location : US-AZ-Tucson
Organization : Miraval Arizona Resort and Spa
Pay Basis : Hourly
Job Level : Full-time
Job : Front Office
Req ID : TUC001807
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
