Front Desk Supervisor

Organization- Miraval Arizona Resort and Spa

Summary

The Miraval journey is about creating a life in balance, healing the whole self, and engaging in the present moment. It is our ongoing purpose to bring imagination, authenticity, and meaning to wellness. Each day we work to bring out the best in all we do. Not for the world to take notice, but for our guests and colleagues to take comfort in. We do this because we believe in the power of the individual. To create balance and live your best. We do this because we are Miraval.

Summary

Supervisors possess strong leadership, communication and relationship skills. They are expected to support senior leadership by developing and assuming basic leadership responsibilities. This role leads other associates by coaching, giving direction and may include training, scheduling, and guest problem resolution.

Front Desk Supervisors lead the agents whom are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties will include processing forms of payment and responding to guest inquires.

Duties and Responsibilities:

• Greet guests and complete the check-in and check-out process
• Have the ability to answer guest billing questions and resolve guest billing issues to include post-stay inquiries.
• Effectively communicate with guests, colleagues, and all resort departments
• Assist Hotel Operator with the answering of incoming phones calls to the front desk as needed
• Manage and ensure all tasks on the daily checklist are complete
• Restock supplies at the front desk and maintain a neat and orderly work area
• Participate in proactive team efforts to achieve departmental and Miraval goals
• Have in-depth knowledge of spa services, programs, and activities offered at Miraval Arizona
• Assist with booking and cancelling spa services and activities from guest itineraries
• Escort guests around resort, provide detailed tour of key areas, inform guests of any special activities and offerings, explain the sign-up procedure for activities, know hours of operation of various departments
• Handle and communicate special guest requests
• Oversee the arrival process while on duty
• Ability to prioritize tasks
• Timely follow up with our guests and colleagues
• Must have strong interpersonal and listening skills
• Ability to stand for long periods of time
• Must have schedule flexibility and the ability to work holidays and weekends
• Other duties as assigned by your leader
  
  

We offer excellent benefits:

• Complimentary room nights*
• Unlimited discounted and Friends & Family Room Rates
• Medical, Prescription, Dental and Vision Insurance on 30 th day of employment*
• 401K with company match*
• Generous Paid Time Off policy*
• Paid sick time
• Paid Family Bonding Time and Adoption Assistance*
• Tuition & Wellbeing Reimbursement*
• Free colleague meals during shift
• Employee Stock Purchase Plan*
• Access to resort facilities including spa services, programs, hiking trails and gym
• Exact benefit package is contingent on status
  
  

Qualifications

• Ability to prioritize in a fast-paced, multi-tasking environment
• Experience with problem solving and guest problem resolution
• Refined verbal and written communication skills
• Intermediate computer skills and knowledge in Microsoft Suite and other hotel software preferred
• Previous leadership experience in a health and wellness environment or full service resort preferred
  
  

Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.