What are the responsibilities and job description for the Ecommerce Operations Specialist position at Hybrid Digital?
Hybrid Digital is an eCommerce apparel company located in Lewis Center. With over 40 years of industry experience, Hybrid Digital has cemented itself as one of the most dependable and trusted sources for on-demand print and fulfillment.
What is my role?
The Ecommerce Specialist is responsible for all active listings on our 1st Party Vendor accounts. They will support account managers and merchandising by troubleshooting listing issues, creating and mapping listing content and data feeds to maximize our margins across selling channels. We are looking for an experienced candidate in the ecommerce space with a demonstrated knowledge of ecommerce platforms such as Amazon, Walmart, Shopify, and others. This person should be highly technically competent, natural with new software, and someone who excels in creating scalable workflows. We want someone who is excited to partner with licensors like the NFL, Disney, Paramount and more.
What You'll Do
- Help drive revenue by managing our growing vendor catalog, both in-platform and via software integrations
- Cross-functional collaboration with members of internal creative, merchandising, IT/Dev, and production teams
- Develop and implement listing strategies and workflows that promote merchandising efficiencies.
- Audit account listings daily with an emphasis on quality and accuracy, brand compliance, and error resolution
- Monitor customer feedback and purge inaccurate feedback from platforms
- Maintain technical compliance for our selling accounts by working with our account managers on platform
- Maintain an understanding of current ecommerce technology trends, and consumer behavior, and provide recommendations for improving the ecommerce customer experience
What You'll Need
- Bachelor's degree in business or marketing, or 2 years of relevant experience
- 2 years of experience in ecommerce listing management
- Thorough understanding of e-commerce product listings, organic SEO, paid product ads, and product data feeds
- A willingness to independently find solutions to problems by using internal and internet-based resources.
- An entrepreneurial drive to be the ecommerce expert in our business
- Bonus points for experience in Channel Advisor, Amazon Seller Central, Walmart Seller Center, SQL
Hybrid Apparel is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
