Property Management Training Director

Overview
Hyder Property Management is seeking a dedicated and detail-oriented Property Management Director of Training to join our team. This role oversees the development of the Company’s education and training curriculum and related initiatives, and coordinates the design, delivery, and evaluation of educational programs in the areas of management, compliance, service, operations, technology, and professional development. The ideal candidate will have experience with and knowledge of affordable housing programs, strong organizational skills, and the ability to manage multiple tasks efficiently.

• Director of Training reports to the COO

Essential Job Functions:

§ Establishes the departmental goals, objectives, and budgets to support the Company’s education and training strategy and talent management philosophy by recommending new and/or revisions to existing training and education programs, conducting needs assessments, and identifying training needs to support organizational initiatives.

§ Leads and facilitates education and training programs by making appropriate travel arrangements, preparing program materials, coordinating the communication, registration, and program set-up procedures, and reviewing programs as necessary to make any necessary revisions in the curriculum or specific courses.

§ Analyzes, identifies and reports training gaps and needs as determined through evaluations, assessments and communication with management.

§ Creates training programs by authoring participant and facilitator materials, developing supporting learning activities, incorporating tools for evaluating program effectiveness, and producing audiovisuals, presentation aids, and other resources needed for program implementation and delivery.

§ Helps to establish competency, educational, and professional requirements for other departmental trainers and program facilitators, conducts train-the-trainer sessions as needed to certify instructors for particular programs, audits and observes field trainers to ensure program integrity and instructor quality, and provides support and assistance to Company’s field trainers.

§ Supervises trainers and support team members by interviewing, hiring, orienting, and training team members and manages their performance in accordance with the Company’s policies, values, and business practices.

§ Ensures that the Company’s curriculum of programs are readily available to target groups of team members by coordinating the scheduling of training sessions, publicizing availability, promoting participation through creative communication vehicles, and certifying an appropriate number of team members for delivering the programs.

§ Monitors, tracks, and reports on team member participation in the Company’s internal training programs by providing detailed exception reports that facilitate appropriate management follow up, and by linking training related data to other Company reports, team member performance, and overall results.

§ Researches, proposes, selects, and manages third-party training partners to support training and performance improvement measures as necessary by establishing criteria for training class or train-the-trainer certification requirements.

§ Provides customer service by developing and producing training and communication materials such as newsletters or websites, responding to team member questions or requests, and following up to ensure customer satisfaction.

Other Responsibilities:

§ Upholds the Hyder Mission Statement and Core Values.

§ Maintains a professional image and positive attitude.

§ Follows established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organizational standards, and operational processes related to areas of responsibility and reporting violations or infractions to appropriate individual(s).

§ Practices proper safety techniques in accordance with Company, property, and departmental policies, procedures, and standards by immediately reporting any mechanical or electrical equipment malfunctions, employee/visitor/resident injuries or accidents, or other safety issues to appropriate individual(s).

§ Identifies areas for improvement and offers suggestions to improve efficiency, effectiveness, and productivity.

§ Keeps abreast of current changes in technology, processes, and standards within the industry and areas of responsibility by attending internal and external training programs, researching and/or subscribing to the internet or other professional publications, or utilizing other appropriate methods to obtain business and professional information, and applies knowledge and practices to areas of responsibility.

§ Completes various human resources, financial, administrative, and other reports and analysis, and performs other duties as assigned or as necessary

Job Type: Full-time

Pay: $75,000.00 - $85,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• Affordable housing: 2 years (Preferred)

Ability to Relocate:

• San Marcos, CA 92069: Relocate before starting work (Required)

Work Location: In person

Salary : $75,000 - $85,000