Account Manager

 JOB SUMMARY

The role of the Industrial Account Manager is developing new account relationships and maintaining & servicing existing customers in order to retain and grow those accounts. The primary focus will be on the Industrial market segment including but not limited to industrial cleaning, hydro-excavating, mining, oil and gas, and sewer. This position will setup and maintain distributors and end users to ensure market share goals are met. The position is working under the direction of the Industrial Sales Manager to achieve growth targets.  Regular activities for this role include: outbound calling, cold calling, customer service and order entry, basic technical support, prospecting new markets and customers, and documenting activities in a CRM system.  

KNOWLEDGE AND SKILL REQUIREMENTS 

1. BS/2 year degree or equivalent work experience, plus applicable sales / mechanical aptitude.
2. Experience selling products in an industrial market segment.
3. Strong problems solving skills.
4. Highly organized and flexibility to manage multiple projects concurrently.
5. Solid experience in opportunity qualification, pre-call planning, account development and time management.
6. Exceptional listening skills.
7. Ability to communicate clearly verbally and in writing. 
8. Ability to create, compose, and edit written materials. 
9. Strong interpersonal and communication skills. 
10. Computer proficiency in Word, Excel, Power Point, Outlook, web applications, and CRM applications.
11. Travel up to 25% of the time. 

PRIMARY RESPONSIBILITIES

1. Meet sales goals and expense objectives assigned by Industrial Sales Manager 
2. Develop new account relationships and maintain current accounts in order to meet or exceed sales forecast.
3. Prepare travel schedules and action plans to identify particular targets for customer events, trainings, etc.
4. Communicate sales status reports that include activity, follow-up, closings, and adherence to targets. 
5. Work closely with cross functional teams utilizing customer service, engineering, marketing and operations to meet company initiatives and goals.  
6. Prepare proposals for new products. Negotiate customer requirements and ensure specifications and expectations are understood and achieved with the needs of the customer and the capabilities of Hydra-Flex in mind.
7. Review, analyze and clearly communicate all technical information to the appropriate account manager with all supporting documentation (customer needed deliverables) required to generate orders and all required follow-up.
8. Assist in problem resolution with account management personnel when needed.
9. Communicate new product and service opportunities, special developments, information, or feedback gathered through field activity to appropriate company staff. 
10. Coordinate company staff to accomplish the work required to satisfy customers.
11. Other duties as assigned.

ADDITIONAL RESPONSIBILITIES 

1. Participate in marketing events such as customer training, seminars, and web events.
2. Participate in company planning and initiative events.
3. Assist in the development of technical processes/training materials.

competencies

1. ORGANIZING, PLANNING AND DECISION MAKING: Analyzes problems, identifies issues, establishes priorities and accomplishes outcomes in a sequential fashion; anticipates needs and develops alternative courses of action in recognition of changing conditions.  

2. KNOWLEDGE AND SKILL: Acquires training or skills to apply up-to-date knowledge to achieve results; demonstrates innovativeness in applying leading edge technology and/or new procedures and approaches.  

3. JOB COMMITMENT: Willingly accepts responsibility and performs expected and unexpected tasks as needed. Demonstrates initiative and tenacity; exerts extra effort when necessary to get the job done. Performs effectively under stressful conditions.  

4. RESULTS ORIENTED: Able to focus on the desired outcome of assigned tasks and completing tasks on schedule. Sets challenging goals, focuses effort on goals, and meets or exceeds goals. 

5. LEADERSHIP: Keeps the company vision, mission and values at the forefront of actions and decision making and encourages others to do the same. Is able to organize and influence a group of people to achieve a common goal

COMPANY PROFILE

Hydra-Flex was founded in 2002 as 2 men, a beer fridge, and a machine shop - driven by the simple belief that we could "find a better way" to manufacture innovative and reliable fluid handling products. Our core values of innovation, reliability, and accuracy are evident in the products we develop - products that are revolutionizing the way our customers do business.   

Today, with equipment in thousands of locations, Hydra-Flex is proud to maintain its reputation as The Most Trusted Name in Chemical Dispensing. Based in Savage, MN, we are a part of a vibrant Twin Cities community of innovators. Our people are passionate problem-solvers who believe in a purpose. With an all-out war on waste, our mission is to develop innovative products that solve problems, save precious resources, reduce operating costs, and provide exceptional and measurable results for our customers.  

Listed on the Inc. 5000 Fastest Growing Private Companies, the MSPBJ Fast 50, Minne Inno 50 on Fire, a Top Inventor, an Employer of Excellence and winner of multiple MN Manufacturing Awards, Hydra-Flex is a small, dynamic organization that has a track record of growth with aggressive plans for the future. We're proud to say that we're leading the way for others to follow. Fostered by a work hard, play hard culture, we set the bar high, and when we achieve our goals we celebrate.