Field Service Technician

Position Summary: Provides professional service and support for HDE customers by performing start-up, repairs and maintenance of HDE equipment; works within the guidelines set by the Product Service and Support Manager and follows the established procedures when representing HDE.

• 3 years of technical field service experience in wastewater equipment systems
• Proven ability to troubleshoot, test, repair, commission, and service wastewater equipment systems
• Basic understanding of systems controls (PLC)
• Experience with Microsoft office, including the ability to use smart devices
• Ability to work in a high customer facing position
• Ability to identify and remedy potential safety concerns
• Ability to pass a background check and drug screen
• Valid driver’s license with a clean driving record
• 80% travel – Monday-Friday

Responsibilities

• Installation – technical consultation and installation assistance to on-site personnel or contractor
• Start-up – Customer pre-consultation, site readiness preparation, start-up monitoring, assist and train
• Equipment maintenance – perform routine maintenance and adjustments on equipment
• Basic single and three phase electrical knowledge
• Repairs – repair machines and systems, determine correct tools required to perform job; maintain clean and high-quality work environment
• Troubleshooting – determine cause of failure and take appropriate action to remedy the problem, make product improvement recommendations, assist with R&D efforts
• Record Activity – create and maintain accurate service records, complete service trip reports, and record using appropriate software; i.e., Word, Excel, Outlook, etc.
• Safety – comply with all safety policies, practices and procedures at all times
• Travel – up to 80% within the U.S. and internationally
• Dependability – is consistently at work and on time, follows instruction, responds to management direction and solicits feedback to improve performance
• Other responsibilities as required by Management

Qualifications

• Experience in wastewater field preferred
• Associate’s degree in technical field preferred
• 3 years of experience in a related field or a combination of education and experience
• “Hands on” experience with Electro-mechanical systems, pneumatics, AC/DC industrial controls including motor controls, PLCs, VFDs, HMI, servos, and machine wiring
• Excellent interpersonal skills required: skilled at written and oral communication, able to work constructively with customers and code enforcement officials, able to effectively explain function of equipment to customers
• Ability to read/update schematic drawings and BOMs
• Strong time management skills and organizational skills, travel preparation and planning
• Practical experience in troubleshooting and repair of mechanical equipment
• Must occasionally lift or move up to 75 pounds
• Must be able to work in confined spaces
• Able to sit for long periods on airplane or in vehicle, and climb up and down ladders and steps
• Valid U.S. passport or the ability to obtain one
• Travel and work is performed under all weather extremes, from wet to dry and hot to cold

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k) matching
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Schedule:

• Monday to Friday

Work Location: Hybrid remote in Clearwater, FL 33762