What are the responsibilities and job description for the Customer Service Representative position at Hydro?
Hydro Extrusions is a world-leading aluminium extrusion business counting around 100 production sites in 40 countries and employing 20,000 people. Through our unique combination of local expertise, global network, and unmatched R&D capabilities, we can offer everything from standards profiles to advanced development and manufacturing for most industries. Since 1905, Hydro has turned natural resources into valuable products for people and businesses with focus on a safe and good workplace for our 30,000 employees in more than 140 locations.
Job Location: Magnolia, AR
Hydro employees can enjoy several benefits including:
- Medical, Rx, Dental, Disability, Life Insurance, Flexible Spending Accounts
- Retirement Savings Plans with Company Match/Contributions
- Education Assistance
- Bonus Plan Eligibility
- Parental Leave
Job Summary:
The Customer Service Representative is responsible for providing quality customer service to both our internal and external customers with accuracy and timeliness. This position reports to the Customer Service Manager.
Required Education/Experience:
- High School Diploma or GED equivalent.
- Minimum 1 year of experience working with Microsoft Office.
- Minimum 1 year of experience working in an office setting using a computer, calculator, and phone system.
- Must be able to accurately read a tape measure.
Preferred Skills/Qualifications:
- Two years of office experience preferred, not required.
- Good oral and written communication skills in English.
- Ability to adapt to change.
- Ability to drive a project from start to finish when necessary.
- Experience with Oracle preferred but not required.
Job Responsibilities:
- Provide frontline information for the purpose of processing orders and quotes.
- Helps resolve issues related to quality and installations.
- Relay information and directives related to customer needs regarding orders and quality issues.
- Exchange information required to process customer orders, quotes, and issues.
- Provide information and receive direction to effectively satisfy the needs of both internal and external customers.
Care, Courage, & Collaboration
At Hydro We care about our People!
We care about Safety!
Hydro in North America is an Equal Opportunity Employer where all phases of employment are based strictly upon the qualifications of the individual as related to the work requirements of the position. This policy is applied without regard to race, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, veteran status, marital status or any other category protected by law. We strive to provide equal opportunities for all to contribute and succeed with us.
If you need an accommodation in order to complete the application, please let us know by completing the form below or by calling 1 (412) 643-3602.or click
Application Support link
