What are the responsibilities and job description for the Love encore specialist position at Hyman Brothers Auto Group?
Contact Sterling Johnson @ 804-704-3278
At Hyman Bros Subaru we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Hyman Bros Subaru is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.
Love Encore Delivery Specialist - Hyman Bros Subaru is looking for a full time Love Encore Delivery Specialist! If you like being the go-to tech person and have outstanding customer service skills, this job is for you!
Responsibilities:
- Be the face of Subaru's Love Encore program.
- Assist the Sales department with customer technology questions.
- Preparing and inspecting the vehicle prior to delivery to ensure the vehicle is ready to deliver to the customer.
- Assist customers in personalizing their vehicle technology settings.
- Perform a detailed delivery to the consumer including a through explanation of the proper operation of the vehicle features and resources available to them.
- Schedule the first Service appointment.
- Perform deliveries with customers to address and answer questions to ensure customer satisfaction.
- Assist the Service department with customer technology questions and concerns on the service drive.
- Other responsibilities as necessary.
Requirements
- High school diploma or equivalent
- Excellent oral, written and interpersonal communication skills
- Extensive customer service, sales, or telemarketing background
- Computer literacy, strong organizational and follow-up skills
- Ability to read and comprehend instructions and information
- Excellent problem solving skills
Education and/or Experience:
High School Diploma or GED; or one to two years related experience and/or training; or equivalent combination of education and experience.
