SUPERVISORY RESPONSIBILITIES

• Recruits, interviews, hires, and trains new staff
• Oversees the daily workflow of the department
• Oversees Time and Attendance duties, e.g., approving timecards
• Provides constructive and timely performance evaluations
• Provides Management direction and counseling
• Handles discipline and termination of employees in accordance with company policy

• Maintain a safe environment and ensure all safety standards are met.
• Program Management for OSP and ISP/MxU:
  • Lead cross-functional teams with Program Planning documenting plans for scoping, budgeting, training, execution, communication, risk taking, and closeout.
  • Lead training effort for the workforce to ensure everyone understands their role and responsibilities.
  • Set Key Performance Indicators (KPIs), Develop production schedule, and set a baseline with stakeholders. Monitor and Control production against a baseline.
  • Trend and report results. Produce, and distribute high-level programmatic production reports.
  • Participates in regular calls with internal stakeholders to cover updates and program status.
  • Assist in identifying, developing, and implementing risk mitigation plan for suppliers and vendors
• Business Operations:
  • Monitor financial health and status of projects and programs.
  • Ensure field resolution of financial issues
• Data Quality Management:
  • Install a culture of data accuracy, data governance, and accountability through the FiberManager system.
• Process Management:
  • Document operational processes.
  • Distribute business process outlines
• Training:
  • Initiatives for the Outside Plant Manager and Warehouse function in Atlanta market.
• System Management:
  • Responsible for clear business processes and all operational use of tools. Partner with internal systems experts to standardize the use of tools, data fields, and business processes

• Basic knowledge of fiber optic theory which includes fiber loss, connector types, and the different types of fibers
• Full knowledge of operating fiber optic splicing equipment
• Demonstrated ability to read and interpret blueprints and building plans, document daily records and reports
• Demonstrated ability to use and care for fiber optic test equipment, ruby light, power meter, and OTDR and document test results accurately
• Ability to manage remote teams to complete designated amount of work in a specified time frame (e. g. , quality jobs per day), adjusting work assignments or schedules to meet changing work-related priorities or demands.
• Ability to perform job activities outdoors in different weather conditions (e. g. , extreme cold and/or heat, inclement weather)
• Ability to read, write and speak the English language to communicate with employees, contractors, suppliers, in person, on the phone, and by written communications in a clear, straightforward, and professional manner
• Demonstrated sound judgment and decision making
• Critical thinking and complex problem solving
• Reporting and prioritizing workloads
• Handling multiple projects and deadlines in a fast-paced environment
• Maintaining organized and accurate records
• Working independently with minimal supervision
• Strong knowledge of MS Office Suite or equivalent software such as Google Docs and Sheets
• Knowledge of basic mathematics
• Demonstrating a high level of maturity and leadership
• Ability to deal with ambiguity, work in a dynamic fluid environment and effectively cope with change
• Ability to pass pre-employment screenings (motor vehicle, drug, and background)

• Bachelor’s Degree or equivalent work experience
• Valid Driver's license with satisfactory driving record
• 3 years of operations management experience installing and maintaining fiber optic products and services preferred
• 3 years managerial experience of small, remote, field based teams preferred

• May be required to work long and unpredictable hours including weekends
• Exposure to the outdoors in all types of weather
• Exposure to dust, fluctuating temperatures, and periodic high noise levels