DIrector of Service - Electrical Manufacturing

Imagine joining an industry leader to further your professional career as a the Director of Service in the Electrical, Technology and Manufacturing space with a rapidly expanding company offering wide-ranging benefits package, and competitive pay!

As the DIrector of Service at Hyper Solutions, you will oversee the day-to-day operations of our service organization in the electrical distribution industry. This role requires strong leadership, operational expertise, and a focus on enhancing the customer experience. The Service Director will work closely with customers, partners, and vendors to expand our service capabilities while ensuring operational excellence.

If you are interested in furthering your career in the role of Director of Service with a dynamic and innovative leader in the power distribution and technology space this is an opportunity you need to explore!

As a part of the team, you will enjoy competitive compensation with opportunity for advancement.

Excellent Benefits Package which includes:
• Competitive salary and benefits package including:
Employer Paid Medical, dental and vision insurance.
Company-paid life insurance, short and long-term disability.
401K Plan with company matching.
Generous PTO policy and paid holidays.
• Collaborative and innovative work environment.
• Opportunities for professional growth and development.

ESSENTIAL FUNCTIONS AND DUTIES:
Oversee daily operations within the service organization, ensuring efficient and effective delivery of all service-related activities.

Manage service coordination, scheduling, and resource allocation to meet customer needs and deadlines.

Lead efforts to expand service offerings through partnerships with external vendors and service partners.

Collaborate with customers to identify new service opportunities and develop tailored solutions that enhance their experience.

Build and maintain strong relationships with customers, ensuring their needs are met and expectations exceeded.

Address escalated customer concerns and resolve issues with a focus on long-term satisfaction.

Oversee the management of service spares inventory, ensuring availability and readiness for deployment.

Provide guidance and technical support to service teams and partners as needed.

Lead, mentor, and develop team members to build a high-performing service organization.

REQUIREMENTS:
Minimum 7–10 years of experience in service operations, preferably within the electrical distribution or related industry.

Previous management experience required, including direct oversight of teams or programs.

Strong understanding of electrical distribution systems, including installation, commissioning, and maintenance.

Familiarity with service spares management, software, and firmware updates.

Exceptional leadership skills with the ability to manage teams and external partners effectively.

Demonstrated ability to work independently in a fast-paced environment with limited oversight.

Hyper Solutions is an equal opportunity employer and is committed to compliance with all applicable laws prohibiting employment discrimination. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

All applications will be used exclusively for selection purposes and handled confidentially by authorized personnel only. Your application may also be considered for other suitable positions within Hyper Solutions, Inc.