Patient Success Coordinator

Company Description

Hyperbaric Medical Solutions (HMS) is a free-standing provider of hyperbaric oxygen therapy (HBOT) with offices in Manhattan, NY, Woodbury, NY, Miami, FL, Fort Lauderdale, FL, and Randolph, MA. HBOT is an established medical modality going through a renaissance, and our innovative medical practice provides this all-natural treatment with applications for a wide range of medical conditions. Traditionally, this includes non-healing wounds, soft tissue radiation damage, failed flaps and skin grafts, and others, but as a free-standing medical clinic, HMS has the opportunity to expand the application of HBOT to help many more. This is an emerging area of medicine that is delivering meaningful results to patients every day.

Currently, HMS is seeking well qualified candidates for a patient care coordinator position - Full-Time and Part-Time positions available. Spanish speaking candidates preferred. The location for this position is at HMS' Manhattan office, located in the Murray Hill neighborhood. Below is a description of the position and the required qualifications for consideration. 

Job Description

HMS is seeking a Patient Success Coordinator at its Manhattan, NY location. As a Patient Success Coordinator, your primary role is to ensure that every patient has a wonderful experience at our center, from start to finish. The Patient Success Coordinator performs a variety of functions to support the clinical, billing, and management teams of the organization. But again, above all else, the primary focus of this position is to create an exceptional experience for patients, their caregivers, their referring physicians, and everyone looking to learn more about HBOT and our other services. All responsibilities and tasks are focused on our mission to serve our patients’ health goals.

Candidate Responsibilities and Expectations:

• Welcome patients with cheer, enthusiasm, and confidence;
• Help keep office clean and tidy;
  
• Perform day-to-day administrative functions, including the following:
  • Receive and manage phone calls
  • Assist in patient schedule management
  • Maintain clean, timely, and accurate data entry
  • Collect patient payments
• Work closely with the billing department to efficiently ready all patients to receive and continue care
• Work closely with clinical team to retrieve required medical records and coordinate patients' care plans
• Support management, Medical Director, Billing manager and colleagues with any projects and tasks required
  

Qualifications:

• Strong interpersonal skills with outgoing and professional personality
• Must be a self-starter
• Excellent collaborator with strong problem-solving skills
• Excellent, and welcoming, telephone presence - providing a superior patient experience
• Excellent written and verbal communication
• Fluent in English and Spanish
• Computer proficiency - ability to learn and work simultaneously on multiple systems with accuracy
• Not a necessity, but a plus if at least two years of relevant experience in a healthcare office support role or spa/hospitality customer service
  

 Position Details

• Location: Manhattan, NY
• Position Type: Full Time 
• Hours: ~11am-7pm, Weekends 9am-1pm
• Available Benefits Include:
  • Medical, Dental, Vision
  • 401K with Matching Program
  • Basic Life & AD&D
  • Supplemental Life & AD&D
  • Flexible Spending (FSA)
  • STD/LTD
  • Commuter Benefits
  • Discount Marketplace
  • Employee Assistance Program (EAP)

Please submit resume with cover letter detailing any relevant experience and why you would make a great addition to our team.  Submissions without cover letters will not be considered. Please include salary requirements and, if possible, two professional references.