Director of Strategy

Director of Strategy

Company: Hyperlift 

Location: Remote 

About Hyperlift  

At Hyperlift, our mission is to elevate Stars results and mitigate risk for healthcare organizations through simple, proven processes and cutting-edge technology. We provide industry-leading Stars analytics solutions, such as Stars Monitor, EQO, and Medicaid Monitor, to help our customers achieve meaningful quality improvements with less effort. Join us in transforming how Quality teams deliver demonstrable results and drive long-term success.

Job Summary  

Hyperlift is seeking a dynamic and strategic Director of Strategy to lead the development and execution of our company’s vision while fostering deep customer relationships and championing our mission in the healthcare industry. Reporting to Hyperlift’s CEO or President, you will drive growth by leveraging your extensive experience in Medicare Advantage (MA) Stars, quality improvement, and government programs. This role requires a customer-obsessed leader with exceptional leadership and public speaking skills to align cross-functional teams, inspire stakeholders, and position Hyperlift as the premier Stars analytics provider.

Key Responsibilities  

• Strategic Planning: Develop and execute a forward-thinking strategic plan to expand Hyperlift’s Stars analytics solutions and consulting services, prioritizing customer needs and market opportunities in the healthcare sector.  
• Customer Relationships: Build and nurture long-term, trust-based relationships with clients, acting as a strategic partner to understand their Stars challenges and deliver tailored solutions that drive measurable outcomes.  
• Customer Advisory Board: Lead the quarterly Customer Advisory Board sessions to strengthen relationships and ensure alignment with our Health Plans’ evolving needs.
• Leadership: Lead, mentor, and inspire cross-functional teams—including Product Development, Health Plan Strategy, and Sales—to align with strategic goals and foster a culture of collaboration, innovation, and customer focus.  
• Public Speaking & Advocacy: Represent Hyperlift as a thought leader through compelling presentations at industry conferences, webinars, and customer events, showcasing our expertise in Medicare Stars, government programs, and analytics solutions.  
• Market Analysis: Leverage your MA Stars and government program experience to analyze industry trends, CMS policy changes, and competitor strategies, identifying opportunities to enhance Hyperlift’s offerings and market position.  
• Product and Service Innovation: Collaborate with the Product team to refine tools like Stars Monitor, EQO, and Medicaid Monitor, ensuring they address evolving Health Plan needs and requirements.  
• Health Plan Strategy and Enablement Alignment: Partner with customer success team to translate strategic initiatives into actionable plans that elevate plan performance and deepen customer loyalty.  
• Performance Metrics: Establish and track KPIs related to customer satisfaction, revenue growth, and Stars performance improvements to measure the success of strategic efforts.  
• Risk Management: Anticipate and address risks in the Stars ecosystem (e.g., regulatory shifts), developing proactive strategies to safeguard Health Plan and company success.  

Qualifications  

• Education: Bachelor’s degree in business, healthcare administration, or a related field; MBA or advanced degree preferred.  
• Experience:  
• 8 years of progressive experience in healthcare quality improvement or government programs, with a minimum of 3-5 years as a Director of Quality, MA Stars lead, or similar leadership role.  
• Extensive experience with Medicare Advantage (MA) CMS Star Ratings programs is required, including hands-on expertise in Stars metrics, quality improvement initiatives, and regulatory compliance.  
• Demonstrated experience with other government programs, such as Medicaid, including knowledge of quality measures, performance standards, and operational requirements.  
• Skills:  
• Proven expertise in building and maintaining strong customer relationships within the healthcare industry.  
• Exceptional leadership abilities, with a track record of motivating teams and driving strategic alignment.  
• Outstanding public speaking and presentation skills, with experience engaging diverse audiences (e.g., clients/customers, industry stakeholders, or conferences).  
• Strong analytical skills, with the ability to interpret Stars data, market trends, and client feedback to inform strategy.  
• Proficiency with healthcare analytics tools and technology solutions (e.g., data modeling, scenario planning) is a plus. 
• Attributes: Strategic thinker, customer-obsessed, inspiring leader, and confident communicator with a passion for improving healthcare outcomes through Medicare Stars and government program excellence.  

Why Join Hyperlift?  

As the Director of Strategy, you’ll lead with purpose, leveraging your Medicare Stars and government program expertise to shape the future of Stars management and forge lasting Health Plan relationships. You’ll work alongside a dedicated team, utilize industry-leading technology, and have a platform to showcase your leadership and speaking skills—all while making a meaningful impact on healthcare organizations nationwide. 

How to Apply  

If you’re a strategic leader with a proven track record in MA Stars and government programs, we’d love to hear from you. Please send your resume and a cover letter to careers@hyperlift.com with “Director of Strategy Application” in the subject line.