What are the responsibilities and job description for the Implementation Project Manager position at Hyro?
Grab your cape, become a SuperHyro!
Hyro, the leading responsible conversational AI platform for healthcare, enables enterprises to automate workflows and conversations across their most valuable platforms, services, and channels—including call centers, websites, SMS, mobile apps, and more. Top-performing organizations trust Hyro's plug-and-play approach, including an award-winning natural language engine, to help them recapture time and investment lost to building and maintaining chat and voice solutions.
What Are We Looking For?
We are seeking a highly skilled and motivated Implementation Project Manager to join our team with a proven track record of successfully managing external, client-facing Implementation projects for enterprise organizations. The ideal candidate will have at least 3 years of implementation and project management experience, with a strong preference for those who have experience with Healthcare and/or SaaS offerings. As a Project Manager at Hyro, you will be responsible for overseeing the planning, execution, and delivery of complex projects, ensuring they are completed on time, within scope, and to the highest quality standards. This position will be reporting to Hyro's Head of Delivery.
Responsibilities:
- Develop comprehensive project plans, including timelines, milestones, and resource allocation.
- Energize the customer relationship, building a partnership with various key stakeholders to ensure full alignment.
- Coordinate and communicate with internal resources and external resources including third parties/vendors for the execution of projects.
- Serve as the primary point of contact for enterprise clients, ensuring their needs and expectations are met throughout the project lifecycle.
- Conduct regular status meetings with clients and stakeholders to communicate project progress and address any risks / issues.
- Monitor and identify potential project risks and develop mitigation strategies.
- Ensure the quality of deliverables meets the standards set by Hyro and the client.
- Work closely with cross-functional teams, including development, product, and sales, to ensure seamless project execution.
Equal Opportunities:
Hyro is an equal opportunity employer. We do not discriminate against any employee or job applicant on the basis of race, color, gender, national origin, age, religion, creed, disability or sex.
Requirements:
- 3 years experience as a Project Manager
- Strong understanding of project management methodologies, tools (e.g., Jira, Asana, Notion), and best practices.
- Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
- Proven ability to manage multiple projects simultaneously, with a keen attention to detail.
- Proven track record of successfully delivering complex projects and attaining high client satisfaction.
- Experience managing external projects with enterprise clients.
- Experience with SaaS offerings.
- Experience in a healthtech company - big advantage.
- Experience with ML / AI / NLU technologies and products - big advantage.
This is a hybrid role, with at least 3 days in the NYC office. Applicants must be currently authorized to work in the United States on a full-time basis.
Offered rate of compensation (NY locations only) will be based on individual education, qualifications, experience, and work location. The salary range for this position is
$70,000 - $120,000 annually exempt. The range provided is for NY-based hires only and will be commensurate with candidate experience. Pay ranges for candidates in other locations other than NY may differ based on the cost of labor in that location.
Salary : $70,000 - $120,000
