What are the responsibilities and job description for the Customer Relationship Center Contact Representative I position at Hyster-Yale Group?
Job Title
Customer Relationship Center Contact Representative I
Job Category
Business Support Services
Job Description
What starts with YOU, moves the world!
Hyster-Yale Materials Handling, Inc, a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented Customer Relationship Center Contact Representative I based at our Greenville, NC location.
What you will do:
- Provide centralized sales and service support for the Major Accounts and Fleet Management teams within the Customer Success department.
- Respond to incoming and outbound sales and service requests via phone, email, chat, API, Service Portals, or other customer channels.
- Coordinate activities with dealers, end-customers, and internal teams to resolve inquiries and troubleshoot issues, ensuring adherence to Service Level Agreements (SLAs).
- Use multiple systems and platforms to navigate sales and service channels, offering proactive solutions to complex inquiries.
- Support the business by being the "face and voice," fostering strong relationships with dealers and internal teams throughout the sales and service lifecycle.
Please note: Occasional after-hours, weekend, and holiday availability may be required as needed.
Who you are:
- A strong communicator who excels at problem-solving and customer service.
- Proactive and solution-oriented, with the ability to handle complex inquiries with confidence.
- A team player, comfortable working closely with others in a fast-paced, diverse environment.
- Detail-oriented and organized, with a knack for managing multiple tasks and channels simultaneously.
What you will need:
- Bachelor's degree (no experience required)
- Associate's degree with 2-3 years of relevant experience
- 5 years of relevant experience in lieu of degree
Skills, Experience & Abilities
- Strong keyboarding skills for a high-volume environment and proficiency in Microsoft Excel, Word, and Access.
- Excellent verbal and technical communication skills, with a solid understanding of customer service principles and best practices.
- Ability to collaborate effectively in a diverse professional environment across various business channels.
- Strong listening and organizational skills, with a keen attention to detail.
Who we are:
Hyster-Yale Materials Handling, Inc, designs, engineers, manufactures, markets, and services a complete range of application-tailored lift trucks, attachments and fuel cell solutions that are transforming the way the world moves materials. As a global leader in the Materials Handling industry, Hyster-Yale Materials Handling, Inc, have been building relationships with our customers, suppliers, dealers, and employees for over 90 years.
What we offer:
Hyster-Yale Materials Handling, Inc, offers competitive pay, tuition reimbursement, supportive work environment, hybrid work option, and opportunities for growth and development. A full benefits package: paid time off; medical, dental, vision, and life insurance, employer-sponsored profit sharing and 401(k).
#LI-ARD
#LI-ONSITE
Job Type
Permanent
Time Type
Full time
Work Hours
Travel Required
None
Primary Location
HY US Greenville, NC (Headquarters)
Address
1400 Sullivan Drive
Zip Code
27834
Field-Based
No
Relocation Assistance Available
No
We are an equal opportunity employer with an excellent benefit package including medical, dental and life insurance, 401(k) and profit sharing.
EOE/Minorities/Females/Veterans/Disabled
