What are the responsibilities and job description for the Dealer Support Manager position at Hyster-Yale Group?
Job Title
Dealer Support Manager
Job Category
Sales
Job Description
What starts with YOU, moves the world!
Hyster-Yale Materials Handling, Inc, a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented Dealer Support Manager based at our Americas Headquarters located in Greenville, North Carolina.
- Please note, this is a field-based position and requires more than 50% travel at times.
What you will do:
- Elevate Dealer Satisfaction: Maintain high dealer satisfaction scores by addressing their needs promptly and effectively.
- Promote Continuous Improvement: Use feedback from dealers to identify opportunities for improvement in processes, product offerings, and service delivery.
- Achieve Sales Objectives: Support dealers in meeting or exceeding their sales goals, contributing to overall market share growth.
- Resolve Issues Efficiently: Ensure a high first-contact resolution rate while minimizing escalations by proactively addressing dealer concerns.
- Streamline Support Processes: Improve operational efficiency through enhanced workflows and feedback loops to reduce costs and improve dealer experiences.
- Monitor and Report Trends: Track and analyze dealer issues to identify patterns, work with stakeholders to address potential problems, and prevent customer churn.
- Enhance Offerings: Collaborate with dealers to refine and improve product and service offerings based on actionable feedback.
Who you are:
- Customer-Centric: You thrive on delivering exceptional service and fostering strong relationships.
- Collaborative Leader: You excel in working with cross-functional teams and engaging with all levels of an organization.
- Problem Solver: You have a knack for analyzing complex challenges and implementing effective solutions.
- Detail-Oriented Organizer: You stay on top of trends, track issues, and proactively address dealer needs.
- Results-Oriented Professional: You are driven to achieve sales targets and contribute to company growth.
What you will need:
- Bachelor’s Degree Required
- 7 years of customer service and operational experience or relevant business experience
Skills, Experience & Abilities
- Technical Proficiency: Working knowledge of Salesforce, including Case Management, and familiarity with reporting tools like Power BI.
- Industry Expertise: Understanding of the lift truck industry, truck applications, dealer operations, and sales and service management.
- Communication Skills: Excellent verbal, written, and interpersonal skills to effectively engage with stakeholders.
- Analytical Skills: Strong problem-solving capabilities to identify root causes and recommend actionable solutions.
- Collaboration: Proven ability to work collaboratively across departments and levels within the organization.
Who we are:
Hyster-Yale Materials Handling, Inc, designs, engineers, manufactures, markets, and services a complete range of application-tailored lift trucks, attachments and fuel cell solutions that are transforming the way the world moves materials. As a global leader in the Materials Handling industry, Hyster-Yale Materials Handling, Inc, have been building relationships with our customers, suppliers, dealers, and employees for over 90 years.
What we offer:
Hyster-Yale Materials Handling, Inc, offers competitive pay, tuition reimbursement, supportive work environment, hybrid work option, and opportunities for growth and development. A full benefits package: paid time off; medical, dental, vision, and life insurance, employer-sponsored profit sharing and 401(k).
#LI-ARD
#LI-HYBRID or REMOTE
Job Type
Permanent
Time Type
Full time
Work Hours
Travel Required
50-75%
Primary Location
HY US Greenville, NC (Headquarters)
Address
1400 Sullivan Drive
Zip Code
27834
Field-Based
Yes
Relocation Assistance Available
No
We are an equal opportunity employer with an excellent benefit package including medical, dental and life insurance, 401(k) and profit sharing.
EOE/Minorities/Females/Veterans/Disabled
