What are the responsibilities and job description for the Dynamics CRM Specialist position at HYTORC?
Job Description
Job Description
We are seeking a skilled Microsoft Dynamics 365 CRM Specialist to support and enhance our Customer Relationship Management (CRM) platform, Dynamics 365 for Sales. This role involves gathering and documenting requirements, configuring and supporting CRM solutions, and driving process improvements across our organization. You'll work closely with stakeholders, provide training to end users, and play a critical role in optimizing CRM functionalities to meet business needs.
Key Responsibilities
- Develop and maintain expert-level knowledge of Dynamics 365 for Sales and associated add-ons (e.g., Experlogix CPQ).
- Provide consultation and support during CRM installations, upgrades, and customizations.
- Recommend process improvements to optimize the use of Dynamics 365 and its underlying database systems, including Microsoft SQL.
- Document and analyze sales processes, identifying opportunities for improvement.
- Provide administrative support for CRM systems, ensuring smooth operation and troubleshooting issues.
- Train, coach, and mentor staff and end users on CRM functionality and best practices.
- Collaborate with stakeholders to prepare project scopes, timelines, and task / time estimates.
- Gain deep knowledge of CRM database structures, table relationships, and related products.
- Troubleshoot and resolve CRM-related technical issues effectively.
Qualifications
Company Description
Industry leader with great innovation.
Company Description
Industry leader with great innovation.
